Hello Zeek,
A Cox tech is required when installing Ultimate service to ensure that your signals are strong enough to support the speeds and that all channels bond. We also want to improve our customers experience, by making sure you do not have to call in or have repeat trouble calls if there is a problem with the initial installation.
The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to Cox High Speed Internet with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @coxhelp, visit us on Facebook, or at cox.help@cox.com.
Thanks,
A Cox tech is required when installing Ultimate service to ensure that your signals are strong enough to support the speeds and that all channels bond. We also want to improve our customers experience, by making sure you do not have to call in or have repeat trouble calls if there is a problem with the initial installation.
The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to Cox High Speed Internet with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @coxhelp, visit us on Facebook, or at cox.help@cox.com.
Thanks,