I have Cox internet service--recently upgraded from the basic service to the next level of speed.
I have not been able to successfully use Skype. The connection is garbled and much of the video and voice are dropped. This is not a problem with the computer which I've used for Skype calls in many other locations with many ISPs and WiFi with no problems. It is also not a problem with a single location or Skype caller--it is the same terrible connection for everyone in every location. This has to be something with Cox.
I've called tech support a couple of times but they don't seem to know what the problem is, other than suggesting I clean up my computer or "hard wire" it to the modem/router rather than using WiFi. The latter not feasible since there is no space for the computer close enough to the modem and router and they are located in an adjacent room on the same floor of the house so it can't be a distance problem.
I am wondering if anyone else has had similar problems and, if so, were you able to solve them? Any suggestions would be much appreciated.