Opps. My goof on Thunderbird costing money, as I was thinking of other email software that does. I have a client that insists on using Microsoft Office for Mac, specifically for Outlook, and pays their $99 per year. Their choice just to have the "same look" between their work Windows computer and their home Mac.
Regardless, the revolution for me that email is a FREE amenity across the ISP board changes the game somewhat. My email contains the raw details of my life and business; confirmations, receipts, a chronicle of my actions, and so much more. It is as much of a priority to safeguard with data backups as family photos. Now to think that this service is free and therefore a moving target of importance for the customer service of technology businesses is hard to wrap my head around. Can you imagine the US Post Office saying that their mail was free to send/receive, but that if a particular postal carrier didn't want to play by their rules, that you should change your address?
Alright, maybe this is nothing new to some. Maybe I am overreacting. At least I now know how the game is played and can develop a strategy to compensate. I am sure that it won't be the last time that I am surprised by how big companies take the importance of their customers needs for granted...
- Dr. Z. -