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RE: How can I get Cox to pay attention to a problem beyond a simple Tier 1 problem? (Been trying for four years)

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waltere
 Any wisdom you can add will be welcome.

Would be happy to. Big Smile The only reason I post here is to help people. I started on http://www.dslreports.com/forum/coxhsi and there was a link pointing here, and since then I have just been hanging out and helping. Its my hobby.

With that said, I'm not sure what the main problem is in your case. Like more harder to salve situations, its probably a mixture of several things. For one, I don't think the DOCSIS 2.0 modem helps. Its probably not directly causing the problem (since you have tried different modems) but even at it's best, I would be surprised to see above 23Mbps down and 3-4Mbps up. Also, if congestion is a issue, getting a DOCSIS 3.0 modem is a easy way around the problem. To see if congestion is a issue, try out this test. Here is a example of my results.

Detail for Test #152842

Summary

This report refers to a connection test carried out by IP address 68.228.152.xx on 03 Jan 2014 18:31:17 GMT-05:00.

Download speed  16258 Kbps
Upload speed  12566 Kbps
D/load COS  87 %
U/load COS  - %
Min RTT  15 ms
Max RTT  19 ms
Avg RTT  17 ms
RTT Consistency  78 %
Max Delay  38 ms
Avg Delay  4 ms
Effective Speed  71624 Kbps
Route Speed  34952 Kbps
Forced Idle  58 %
Route Conc  4.4
Download test  h
Upload test  h
TestBandwidth Speed

 


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