Hello GreenmyMac,
Here is some information that may be useful:
Troubleshooting the Cox Home Security Key Fob and Keypad
If... Then...
Low Battery Batteries will need to be replaced. Contact Customer Support.
Communication Failure Contact Customer Support to activate keypad to test, perform sensor test.
Poor Wireless Sensor Strength Move or rotate the sensor.
Tamper Cover has been physically removed from its base check sensor mounting.
Dead Battery Will start with low battery message and end with communication failure. Contact Customer Support.
Sensor Failure Make sure the battery is good and installed correctly. Contact Customer Support.
Tips for Preventing False Alarms with Cox Home Security
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