smilin jackI could not find any packages. The Sports and Information Package has been part of my subscription since I started it.
Theres your problem. What ever username your using is tied to account that does not have cable service on it. Or at least the computer system doesn't recognize it has cable service on it. You should see a account number on that screen too. Make sure that matches your bill. If it does, and your bill has sport package on it, then thats something Cox has to fix. If it doesn't match, perhaps your using a username tied to a old account?