I been with cox a long time, It has been a long time since I had a cable modem upgrade. I got a email years back , to bring my modem in and pick up a new one no charge, , this is why I have this one on the subject line. In the last few month my service been falling really bad. I called tech support a few times in the last couple of day. Today my speeds was as low as 1 mb and as high as 5.66mb. today a lady tech said i need an upgrade modem. She said I should get a motorola 6120. I found that odd since my rates keep going up and I may have to buy another modem every few years something don't sound right. I check the cox site and It tells me i need a Arris WBM760 Cable Modem because i have the perferred speed. I have my own router but speed test direct to my laptop.
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