I currently have the preferred level Internet service. Yesterday i switched from my rented Arris TM602G modem to my own Motorola SB6141 (in preparation of switching to Premier in a few weeks.
All i did was call Cox and give them the customer serial # and HFC MAC ID of the new modem when getting it connected.
Overnight it was updated to (what i assume is) the latest firmware:
Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.12-SCM00-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3
Hardware Version: 7.0
Serial Number: XXXXXXXXXXXXXXXXXXXXXXXXXX
Firmware Build Time: Mar 12 2013 17:48:19
below is a screenshot of the signal page
with my preferred tier service (15Mbp down 3Mbps up), a speed test got me ~19Mbps down / 1.9Mbps up
prior to this with the older TM602G, i was able to get ~25Mbps down and 3.2Mbps up
granted that was faster than what i'm technically paying for, but still, i'm just wondering what could cause the newer "better" modem to perform slower than the one im replacing (especially regarding the upstream speed)
thanks for any tips or advice.