I am a Cox customer of just about 6 months now. For the greater part of that... at least 3 months... I have been complaining about my "service" or perhaps better said speed of my internet. I am paying (as part of a bundle yes but bear with me) $70+ dollars per month (after equipment rental and maintenance plans are included) for Cox's "Premiere" tier internet service. They boast speeds download speeds of up to 50 Mbps. I have yet to see anything come even remotely close to these numbers.
When doing an independent test with a non Cox speed tester I received the following results:
Even while using Cox speed test, the results were not much better. For some reason it is no longer showing my last 25 as it usually does but here is result from one just completed
Start |  CoxNet | Download Speed | Upload Speed | Latency | Your IP Address | Cox Market |
|---|---|---|---|---|---|---|
| Thu Aug 1 3:11 AM | Yes | 1 Mbps | 2 Mbps | 35 millisec | 68.3.156.153 | Phoenix |
If this is what I get for "Premiere" well I would hate to see if I took lower tier.
I have called on this issue numerous times... usually first response is the "canned" answer of the whole "clear your cookies.. blah blah.. restart computer" Done and done and nothing.... then it is... oh it is your router for wireless... really? then why when I am hardwired in there is no improvement? Oh the signal could be blocked if it is too far away or obstructed.... um.. it sits on top of my television... I sit on reclining sofa directly in front of it... no obstructions... and about 7 feet away at most.
This is what I am paying $70 for? Between that... the ungodly cost of phone service and internet I am seriously reconsidering my choice of going with Cox and looking into alternatives such as Century Link's new Prism service. My cable bill runs close to $200 a month with only 1 tv hooked up.... no HD services... no pay channels (movie etc but do have a few of the "packages" otherwise to get additional non traditional pay channels (Investigation Discovery, H2, etc).
Not to mention... the fact that heaven forbid your bill is running a bit late... they will shut everything off so they can get that reconnect fee after only 2 weeks past the due date!
With sooooo many other options, internet television, NetFlix, other subscription services for certain programs, full episodes available on station websites... I am seriously rethinking even HAVING this service anymore. Sure.. they proclaim I get 250+ channels... but in reality... take away the music channels... the spanish, Filipino and Asian speaking channels....Sports channels..There are really only about 25 channels I give a rats hiney about having anyway! But no company will let you just pick and choose what channels you want and want to pay for so you are stuck.
Not impressed with supposed "customer service" even tho they are always nice and say they are going to help but all that means is they want to send a tech out to see how much extra they can gouge you claiming it isn't their issue but yours. No thank you.
So unless I get some resolution in the 45 days.... you have lost a customer.. oh and not to mention... we are retired law enforcement and military... so of course we will be forwarding the "excellent service" that we have been receiving to those communities as well for their consideration.