RE: Internet Outages
Hello Susie, Your signal looks good, but I am seeing slight packet loss. I recommend checking the coaxial connect from the modem to the wall for bends, cuts, and frays. Also, make sure that the cable...
View ArticleRE: Problems Using Skype
Part of it is my fault for taking the subject of track. I kind of saw where it was going and was hoping Cox would have some remote ability to assist you, but I guess not.Since this might be a firmware...
View ArticleRE: Cable Modem resets randomly
That looks like the logs during a reboot, or after the problem occurs. Do you have the logs for right before the issue and during the issue?
View ArticleRE: Cable Modem resets randomly
That was the earliest the log went back. I'll have to wait for it to do it again. I did find out I have a DOCSIS 2.0 modem and thinking about going and getting a DOCSIS 3.0 modem from best buy and see...
View ArticleRE: Cable Modem resets randomly
I don't know that replacing the modem will definitely help, unless the modem's transceiver has actually gone bad, but of course the only way to check that would be to swap out the modem. More often...
View ArticleRE: Cable Modem resets randomly
I'll definitely check the cables, worst part is the cables run underneath the house. So I may have to live with it until after the New Year.
View ArticleCable Modem resets randomly
My cable modem has been resetting constantly for the last 2 days for some reason. Sometimes I'm just surfing the web, other times I'm downloading a big file and it resets. Sometimes it's 2 or 3 times...
View ArticleRE: Problems Using Skype
Thank you again for your help. I am going to call Cox tomorrow and see what they say.Actually, I do have separate modem and router now.
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RE: Download speed consistently slower than upload speed
Got more reasonable results this week, even though I didn't change anything.Therefore, something must have changed on coxs end.StartCoxNetDownloadSpeedUploadSpeedLatencyYour IPAddressCox MarketSun Dec...
View ArticleDownload speed consistently slower than upload speed
I have been getting download speeds about two thirds of my upload speeds recently.I thought it might be due to an old out of date modem i had, so I updated the modem to the new-ish motorola...
View ArticleCan't find wifi network
Some visitors to my house can't find my wifi network. The name does not appear. Why not
View ArticlePacket Loss.
Hello, I seem to be experiencing intermittent packet loss from various servers. Could someone take a look at my connection.
View ArticleRE: Can't find wifi network
You may have set your router to not broadcast your SSID. If you don't mind all "visitors" connecting, deselect the option on your router to hide your SSID. If you want to continue hiding your SSID,...
View ArticleRE: Can't find wifi network
Hi Margeorjoe, There could be a number of factors as to why your visitors can't find your network. As Health Edge stated do you know your network name? If this is unknown you can check the back of the...
View ArticleRE: YouTube connectivity issues
YouTube for me has also been fixed. Playing 720p and 1080p like it used to. I tried several times during prime time and other times and noticed no buffering. For now it looks like the issue is...
View ArticleRE: Packet Loss.
Hello Boogieman454, I am seeing the packet loss you mentioned, as well as, low transmit signal, Lots of power adjustments, and T3s. I recommend checking the connections, by bypassing any splitters,...
View ArticleRE: Customizing the DNS server for a Netgear CG3000D?
Also, does Cox sell the Netgear CG3000D or only rent it?thanks
View ArticleRE: Customizing the DNS server for a Netgear CG3000D?
Yeah, I tried it; the Netgear CG3000D doesn't support Live Parental Controls.
View ArticleRE: Customizing the DNS server for a Netgear CG3000D?
Hello Geremia, You have the option to buy or rent this gateway from our solution stores.
View ArticleRE: Customizing the DNS server for a Netgear CG3000D?
I'm thinking of buying my brother-in-law new router and modem for Christmas, and he has this Netgear CG3000d-RG. How can I tell, by looking at the unit, whether he is renting it or whether he bought...
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