Modem outdat
I have a Motorola sbv5220 surfboard and I wanted to know if my modem does not support cox anymore because I saw a list of compatible modems and mine is not up there anymore.
View ArticleRE: Modem outdat
Hello Adrik119, It might be best to have a tech come out to swap the modem and check the signal. Let us know. -Tiff
View ArticleData usage
First of all, I never knew I had a data limit. But twice now I've received letters telling me I have exceeded my limits. I look back and for some reason the usage literally jumped 200% overnight! How...
View ArticleRE: Speeds dropping far below normal levels.
Second update. Everything seems to be working much better after putting in the Motorola modem. Which is kind of strange to me because I was having speed troubles when testing with it at the start. This...
View ArticleDPC 3825 Error Log
I am still having major issues with my Internet dropping and I got a new DPC 3825 Gateway but where are the error logs so I can see what the heck is happenning. I have no splitter and the cable is a...
View ArticleRE: Introducing Cox WiFi
The Contour app needs to be connected through the modem registered to the login for it to be considered "in-home".
View ArticleIntroducing Cox WiFi
Welcome to the Cox WiFi thread where we invite you to discuss all things Cox WiFi related! Having trouble finding a hotspot? Let us know! Found a great location for a hotspot? Share here! Have other...
View ArticleRE: Upgraded to Motorola SB6141 but not seeing Premier speeds
Hello vabeacholi,I am working to get the code on the account updated now so that you will receive the proper speeds. I will let you know once this has been corrected.
View ArticleRE: Webmail
Hello LisaL,That sounds like alot to just be able to access email. Which web browser are you using? We recommend Google Chrome, Firefox, IE, or Safari. You may want to also clear the cache, delete...
View ArticleRE: Connectivity issue
At this time I don't see the modem online. From what you described it sounds like there is a problem with the upstream channels. You try bypassing any cable splitters you may have in use to see if...
View ArticleRE: Connectivity issue
Thanks for your reply.There aren't any cable splitters involved. I'm not surprised that you don't see the modem online since it doesn't seem to be able to establish a connection. If I can get the modem...
View ArticleRE: Connectivity issue
I was able to pull the signal history as reported by the modem and the transmit levels are rather poor. From this end it's really not possible to determine if that is a signal issue or a failing modem...
View ArticleRE: HELP need my router password changed
That isn't anything that can be done remotly. You need to log into the router's webpage to change that setting. See page 8 and 11-13 of this manual.
View ArticleHELP need my router password changed
its Netgear CG3000D. I really need my password changed. an old roommate is giving it out
View ArticleRE: Connectivity issue
Thank you for checking. It looks like I'll be scheduling a technician visit!
View ArticleRE: Webmail
When you say " It takes about 5 minutes to load my emails" how do you mean that? Do you mean the site itself is taking longer to load? Or are you using enhanced and talking about the progress bar as...
View ArticleRE: Upgraded to Motorola SB6141 but not seeing Premier speeds
Thanks Derrick. I appreciate your help.
View ArticleRE: Game Lag
I'm currently once again experiencing lag. As noted in the original posting of this problem, the router isn't the problem. I have once again played with the router both included in my network AND not...
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