RE: Internet speed problem
What kind of modem do you have and is it new since the upgrade? You need a DOCSIS 3.0 modem to get the full speeds from Premier. And the reason I ask if the modem is new, is if you had a DOCSIS 2.0...
View ArticleRE: Internet speed problem
I would hope I have the correct modem. My install was last weekend. And the modem was purchased through Cox, knowing I ordered a 50Mb/s connection. When I first checked the speed I did get over...
View ArticleRE: Internet speed problem
What is the modems model number? Should be printed somewhere on it.
View ArticleRE: Las Vegas Account available in Pahrump?
Hello LBenson, I am not seeing any available in NV, but you can always check our map for where the location of these hotspots are.
View ArticleRE: Cox Data Usage Notification
Hello MPH, We can look into this to see what's going on. Please email us @cox.help@cox.com with your service address, router logs showing your data usage, and a link to this thread. Once we have this...
View ArticleCox Data Usage Notification
I recently received an email stating the fact that we went over our allotted data plan.... When reviewing both the Cox Data Usage page and matching it with our routers Traffic Manager - Traffic Monitor...
View ArticleRE: Email outage?
Hello Ataushu,That is interesting that you are still having the issue after the steps that you took. Can you email us your service address, a screenshot of the TELNET that you performed, and a link to...
View ArticleRE: Internet speed problem
Hello RickD, You have the correct codes on your account and the most recent approved firmware. When you tested wired, did you test it with the router connected or directly into the modem? If you have...
View Articlemail account does not accept name and/or password when going thru POP server
mail account does not accept name and/or password when going thru POP server (my android phone)butworks fine from Cox.netJust started yesterday - any ideas?????
View ArticleRE: mail account does not accept name and/or password when going thru POP server
Hi All, Another good thing to do to prevent this issue is when you go into cox.net to reset the password, you should immediately go into all of your devices and your mail clients and change the...
View ArticleRE: Internet speed problem
I could not get a valid IP address connected to the modem directly from my notebook. I rebooted my notebook while connected and ran the trouble shooter. I could not get a connection out to the...
View ArticleCG3000D disconnects
I've noticed several posts on disconnects. As it happens, I've recently had an issue with this as well. It appears the modem is resetting (all lights go out, flash for a bit, then return). I also seem...
View ArticleRE: CG3000D disconnects
To TiffanyR. I will keep the resetting in mind and if I have to reset it too often, I will be back on the discussion forum. On late Friday I reset the modem/router and it ran fine the rest of the...
View ArticleRE: Linksys Range Extender does not work
What is your main router that your trying to connect the Linksys RE 1000 to? As in it's model numberAlso. which hardware model of the Linksys RE 1000 do you have? 1.0, 1.5, or 2.0?You might also want...
View ArticleLinksys Range Extender does not work
How do I connect a Linksys RE 1000 Range Extender to my wifi - I tried to set up but it does not work - says that my passphrase is wrong - tried with disk and also manually but still could not connect...
View ArticleInternet speed problem
I'm having speed problems. I ordered the Premier Internet Service and was told I would have a minimum speed of 50Mb/s down stream. Testing on the Cox speed test since last night results in a 30Mb/s...
View ArticleRE: Internet speed problem
When ever you change what the modem is connected to, you must reboot the modem, or else you won't get internet. So that goes for when you connect the modem direct to the laptop for the test, as well as...
View ArticleRE: not getting the speed (internet premier)
Do you have a DOCSIS 3.0 modem? What is it's model number?The fact that it maxes out at 22Mbps, the usual cap for DOCSIS 2.0 modems, makes me think that you don't.
View Articlenot getting the speed (internet premier)
Hello,I am also having an issue with the internet speed. I actually upgraded to the premier account over 2 yrs ago, but never checked the speed until recently. I am finding out that my internet...
View Article