Lag spikes
Hello, I've lived in Phoenix, AZ since August 2013, and also have had cox internet since then. I have the package that gives me about 30 mbps download and 10 mbps upload. For about a month now, I...
View ArticleLag Spikes Last Couple of Weeks
I'm in Pensacola, FL and have been having intermittent lag issues for the last couple of weeks. On a least two occasions, including last night I reset both my cable modem and my router. Sometimes it...
View ArticleRE: Chronic Random Disconnection
Hello Miskatonic, When you lose connection, do you see the modem's lights go out? As Chris mentioned, the modems logs are not showing any signal, packet loss, or ping issues. It is possible that the...
View ArticleRE: Lag Spikes Last Couple of Weeks
Hi Chris!Thanks for the reply. As an initial step I did purchase and installed a Motorola SB6121 modem yesterday. I am still experiencing some issues, but so far not the extreme so I am going to watch...
View ArticleRE: disconnecting
Like I just said, we have the Cox High Speed Internet Essential. That should give us 5 Mbps. I'll even run a speed test right now to check... Well look at that, 5.45 Mbps. I highly doubt this issue...
View ArticleRE: disconnecting
Hello Temp1, We want to make sure that you are getting the best value and that the speeds are right for your usage. How long have you been having this type of issue? Have you tried connecting 1 device...
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RE: Microsoft's XP demise.....
How can a ISP be or not be compatible with a OS? If you mean what will technically work, then anything that has a standard TCP/IP stack should work. If your asking what will Cox "support" then its...
View ArticleRE: disconnecting
We've been having this issue for about 9 months, which is how long we've had Cox as our ISP. Yes I have tried one device wired to the modem and had the issue occur. At most we have one laptop and one...
View ArticleRE: Microsoft's XP demise.....
Hello Okcsiner, I have not heard anything about making these OS's becoming supportable. You can find out more information about what we support here.
View ArticleArris/Moto SBG6782-AC Firmware Upgrade
I have an Arris/Moto SBG6782-AC Modem/Router. I've been having some troubles with wi-fi (no 802.11AC connection) but Arris has been slow to respond. (I did all the typical 802.11N troubleshooting with...
View ArticleRE: disconnecting
Hello Temp1, When you say your internet disconnects, do you see the lights on the modem go out or the wireless network say it is not found?
View ArticleRE: disconnecting
The lights on the modem go out, then it reconnects in about a minute.
View ArticleProblem with e-mail.
Lately my E-mails have been coming to me as usual. However when I go to open them up, I get a lot of giberish (in script form)? I have no idea why or how to correct it. Can you please help me out of...
View ArticleRE: Problem with e-mail.
Hello TheSaint, I would need some more information in order to assist you with this. Are you in Classic Webmail, Enhanced Webmail, or a mial client? If you are using a mail client, which one?
View ArticleRE: Lag spikes
Hello Caelo, Next time it happens, try to run several trace routes to different hosts and then posts them here.
View ArticleMc Afee real time scanning
I upgraded to the latest version today and now programs that took 5 or 10 seconds to load now take 5 or 10 minutes! If I turn off real time scanning this problem goes away. I would rather surf safe and...
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