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RE: Home Networking tool not working with any browser
Oh, very good. I wasn't 100% sure about suggesting a fix because our IE 10 test machine is Windows 8, and the tool doesn't work on Windows 8. BugHunterI'm still amazed that there is no support for any...
View ArticleHome Networking tool not working with any browser
I have been trying to use the Home Networking tool at https://myaccount.cox.net/internettools/homenetworking/homenetworking.cox, but thus far have not been able to make it work on any browser. All I...
View ArticleInternet keep dropping connection
For the pass few days my internet keep dropping connection. My modem reset, stuck blinking on Send, then reset and back to blinking on Send.I'm not sure if the power cycle is what eventually got my...
View ArticleRE: Frequent Disconnections
TimePriorityCodeMessageJul 25 2013 02:57:356-NoticeI401.0TLV-11 - unrecognized OID;Jul 25 2013 02:57:355-WarningZ00.0MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;Jul 24 2013...
View ArticleRE: Internet keep dropping connection
The upstream signal levels are barely in range based on your log, and the Sync errors are tied to it on restarting trying to get send solid with the modem. Is there any kind of splitter or amplifier on...
View ArticleRE: Internet Keeps dropping out
The information from the logs is showing issues when it initially getting a connection but the signal levels do not show problems for the tier of service there. When you see the connection drop are the...
View ArticleRE: web mail
Do you get the same issue accessing the account on the main page or the bill pay site here where the page continues to load as well?
View Articleweb mail
I have not been able to get into my emails for 2 days, user name and password are correct and when entered it just keeps thinking! you will not be able to email me a solution since I can't get in...
View ArticleHow long is email account active after cancelling service?
I moved into a new home in May. This neighborhood does not have Cox. I had to cancel my service, however, I still get emails in my Outlook with the @cox.net address. How long before this address is no...
View ArticleRE: How long is email account active after cancelling service?
Email accounts would be active for 60 days after service is stopped at a address, after that time the account is no longer accessible unless its transferred or added to a different active internet...
View ArticleRE: High Upstream Power T3 Errors - Frequent Disconnects
If there was a issue outside of the street there would have been a maintenance ticket put in for the lines by the technician, just off of the screenshot of the log the upstream levels are still in...
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High Upstream Power T3 Errors - Frequent Disconnects
For over a week now the upstream power on my cable modem randomly varies on all 3 upstream channels. I tried putting my old Docsis 2 cable modem online and it also had an upsteam power problem. I had a...
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RE: High Upstream Power T3 Errors - Frequent Disconnects
Levels are fluctuating and channels are dropping. There is an Arris NIU and an amp installed by Cox on the modem leg. My set top box also shows high upstream...going from 45 to 56 dbmv. Attached are...
View ArticleRE: my data usage meter hasn't reset
The Data Usage page will only show the usage up to the previous day, so what you would be looking for is that it gives you the reset numbers for the 25th, tomorrow once it updates. It does not show you...
View ArticleInternet Keeps dropping out
I have motorola surfboard sbg6580.It seem like my internet and wireless keep coming and going. I had a tech out here, but still does not seem like it has gotten any better. This is from my event...
View ArticleRE: Internet Keeps dropping out
Wifi drops off for a minute. I changed the channel to see if that would help. I it seems like the wifi just goes and goes.Justin
View ArticleRE: my data usage meter hasn't reset
Thanks for the response Edward. Since my usage period ended on the 24th, I was under the impression the meter would reset today being the 25th a day after, and show "zero". Since today is the beginning...
View Articlemy data usage meter hasn't reset
It was supposed to yesterday, on the 24th my end of usage period.It's now 25th and hasn't reset. still showing values for previous cycle!I tried calling 4 times this morning. Call wait times were over...
View ArticleRE: Hey, I can't reply to an email or send one that I've composed
If your email address is being flagged as spam you would want to forward one of the emails you are aware of being flagged to thisisnotspam@cox.net to have it reviewed by the automated system and...
View ArticleRE: Can I install a 2nd cable modem?
I would suggest you look into MoCA. It is ethernet over coax.
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