Wifi devices Losing Connection
Recently I have been losing data connection twice a day (once overnight and another closer to 5pm) that could only be resolved by unplugging the power from the modem and doing a hard reset. I had a...
View ArticleRE: Wifi devices Losing Connection
Josh, The reason I suggested changing the channel is there maybe something that is happening in your neighborhood during that particular time frame. Example: at 1 am a wireless signal on the same...
View ArticleRE: RE: I can receive but cannot send mail on my mac
Hi Sblaine0917, I just wanted to check back with you to see if you are still having email issues. We want to make sure that you are able to send emails. Let us know if your problem still persists....
View ArticleRE: I can receive but cannot send mail on my mac
It's not just MAC!!! Having the same trouble on Windows 7 (Outlook 2007) as well beginning yesterday...We can use email (incoming / outgoing) for cox.net emails coming and going - but, I also work from...
View ArticleMy new computer has carried over @ 2,000 previously read and deleted E-mails from my account. How do I erase them without deleting one by one. Thanks.
View ArticleRE: E-mail
Hello Churchhill, Did you still need assistance with deleting multiple emails at the same time?Thanks,
View ArticleRE: Spam Folder
Hello Rootthetruth, For both the Classic and Enhanced Webmail, the SPAM folder is located on the left hand side located several folders under the inbox. If you do not have any spam emails in this...
View ArticleChange of services
My son recently changed addresses and did kept logging into his old account to check for a bill. It kept saying 0 balance and being a college student he lost track of time. They nearly disconnected...
View ArticleRE: Change of services
Hi Jag ace, Sounds like his preferred email address or Cox email address that he using to check the billing statement was not switched over to his new account. Were you able to get this resolved? If...
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RE: random internet outages of 5-10 seconds
i'd like to mention now i cant even connect to my modem using 192.168.100.1 from my browser ( page times out )and when pinging my modem from my computer ( even if the computer is hard wired to the...
View ArticleRE: Since installing new Cox purchased Netgear Gateway - all sorts of trouble
Hi Newt5, I just wanted to check back with you to make sure you were getting online. I do show that your modem is currently online with good signal. Please let us know if the problem persists or you...
View ArticleRE: data allowance
Hi Bobb, I apologize that we didn't have the information available to you in a place easy to find. Here is an article that includes the data allowance per package. Hope this helps! Thanks,
View Articledata allowance
How do you find out what the data allowance is for each of the packages? You really don't make it easy to compare.
View ArticleDownload Speeds Dropping
I'm a new customer as of last month, and lately (after the first of the month) my download speeds have cut in half. The day the technician came out I checked my speeds and I was at a constant 30 mbps,...
View ArticleRE: Download Speeds Dropping
Okay the tech came over and after about an hour and a half and a new modem we figured there was nothing else he could do to get my speeds back to where they were. If it's anything it's probably my PC,...
View ArticleRE: random internet outages of 5-10 seconds
Hi DST, We certainly want to make sure that you are happy with your service. Please let us know how your service call goes today. Thanks,
View ArticleRE: random internet outages of 5-10 seconds
the tech was extremely nice swapped me out for a docs 3 modem and replaced some wiring + splitters in order to get my levels he liked. put me on 15 day monitoring in order to further diagnose a...
View ArticleRE: Since installing new Cox purchased Netgear Gateway - all sorts of trouble
No. It's awful. You probably saw green lights because my wife is home and has to reset the thing all the time.I just had to pull the power cord to the gateway device and let it sit and reset as well....
View ArticleRE: Since installing new Cox purchased Netgear Gateway - all sorts of trouble
Might want to bring it back and ask for a stand alone modem and then buy yourself a nice router. Gateways are nice toys, but no one in the know uses them. I think Cox started offering them just because...
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