Okay, it's been 30 days since I first reported that my modem disconnects at least once every 24-36 hours. Frankly I am running out of ideas and patience in dealing with this issue. My series of events:
July 12 - had Record-6 DVR box installed, no wiring changes were made
July 15 - during this week, began to notice cable modem disconnects
July 21 - reported disconnects, signals were out of spec, a tech visit was suggested
July 30 - tech visit, changed splitters, added an amp to the line
July 31 - modem problem not fixed and started having performance trouble with tv/dvr
August 9 - second tech visit (much more thorough), replaced wiring, changed fittings, removed amp. Suggested that I upgrade phone service to use eMTA modem (replacing my new $100 modem now sitting in a box), to improve signals. Phone switch was completed, signal levels improved slightly.
August 11 - since August 11, cable modem still loses connection at least once daily; and now, phone service goes out during that time as well. Very helpful!
Have tried:
- to connect modem directly to primary PC to bypass router (wife did not like this option). Did not solve problem.
- to remove splitter on line -- improved signals to "near perfect" levels. Did not solve problem.
- to bypass all connections to UPS, coax & power. Did not solve problem.
- to use various DNS servers. Seemed to work temporarily, but did not solve problem.
I have no idea what else to try, and honestly don't feel like I should have to spend 2 hours a day troubleshooting my internet connection. I've been a Cox internet user for 15+ years and have never had an recurring connection problem. I have berated door-to-door AT&T sales people touting their service over Cox. Maybe this is the scenario they were alluding to.
I do not believe the problem exists within the structure of my house, so how do I troubleshoot that? I would personally like to rid myself of the eMTA modem and use what I previously chose to purchase. Does this mean I need to cancel my telephone service?
There have been many threads in this forum about connection & speed issues. I realize there are vast locations and technical issues involved, but it is amazingly frustrating that Cox can not seem to fully resolve the majority of them.
HELP!