3 words "Get the Ticket Number!" When ever a technician says he put in a ticket for maintenance, be sure to get the ticket number, that way you can call up and find out the status. Some can't be looked up by the some people, but then you have something you can fallow up on and make sure the issue is fixed to your satisfaction. Not saying you should "have to" do that, but since you have had so much trouble, may be worth it.
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