cox costumer service and techs have failed to help me activate my new motorola sb6120 modem. Although they have said that the modem is broken and to return it, I've called motorola and have had second opinions from other techs and they've all said that the modem works fine, that the problem is from the ISPs end. Everytime i've asked cox to update my modem with the latest firmware and reprovision it, they refuse to acknowledge my questions and requests. there are a lot of people with this problem online, do any other cox users have or at any point had this problem? Any help would be greatly appreciated.
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