RE: iPhone removing email
Hi KTKersten, What mail client are you using on your laptop? Almost all mail clients have a setting "Leave a copy of message on server" that needs to be checked.
View ArticleiPhone removing email
Hi,I recently set up my cox email on my iphone with little problem. But recently I have noticed when I go and check my email on my Laptop, the emails already received on my iphone automatically remove...
View Articlecan not access email
Last night and again tonight I could not access my email. I tried at 6:30 p.m. ish and was able to gain access to email. But now here again I am needing to check my emails but I can't...ugh...what is...
View ArticleRE: can not access email
What URL are you using? https://idm.west.cox.net/coxlogin/ui/webmail?I can log in both Classic and Enhanced. But with enhanced I had to stop then F5. As for sending email through Gmail, define secure?...
View ArticleRE: Premier Speeds
weiss99Can I please get a check as well. We just upgraded our modem over the weekend.Thanks Hi Weiss99,Because of a campaign on your account, I am unable to make this change myself. I am forwarding...
View ArticleSpeed Increase for New Orleans area?
Hi,I received an email about a speed increase coming in the next few weeks for my area, but I can't seem to find any specifics on what the speeds will be after the switch. I'm currently a Premier level...
View ArticleRE: Speed Increase for New Orleans area?
Hi Tiffany,I checked my bill for this month and was a bit startled to find out that my bill next month will be higher because Cox has to keep up with the "rising cost of doing business". At the same...
View ArticleRE: Popups
Gettings popups has nothing to do with what ISP you have. What version of IE do you have? Have you tried a pop-up or script blocker?
View ArticleRE: Popups
You need to harden the security of your Internet Explorer, for example set your Pop-up Blocker setting. You can search for great articles on the Internet.I use Firefox and added both Ad Blocker Plus...
View ArticlePopups
Recently popup ads have become VERY intrusive. Every time we start IE there is a popup ad. This just started a few weeks ago. WE are going to change to Satellite WIFI if we can not stop this...
View ArticleCant setup Outlook 2010 for use with Cox Web Mail
Hi,I have followed the instructions at http://ww2.cox.com/residential/hamptonroads/support/internet/article.cox?articleId=38611eb0-bc75-11e1-eb46-000000000000and still cannot get Outlook 2010 to sent a...
View ArticleRE: Cant setup Outlook 2010 for use with Cox Web Mail
"When changing from POP3 to IMAP, its better to delete the account and create a new one."Actually that is the ONLY way I know to do it. Outlook won't let you change, as yo point out next:"Thats because...
View ArticleRE: Premier Speeds
TiffanyRweiss99Can I please get a check as well. We just upgraded our modem over the weekend.Thanks Hi Weiss99,Because of a campaign on your account, I am unable to make this change myself. I am...
View ArticleRE: Premier Speeds
Hi Weiss99, We were able to change over that code for you. You should be seeing the correct speeds know. Let us know if you have any issues. Thanks,
View ArticlePremier Speeds
I have been a premier customer for some time now. I have consistently only had 15-25 Mbps up and down. This weekend I upgraded from an old DOCSIS 1 to the Netgear CG3000D from Cox. I had to pay for...
View ArticleRE: Premier Speeds
Sometime in the past month my speed has droped to 15-20Mbps. I t was near 50 before that, can you check my account to see what is up?
View ArticleCan't get Cox to successfully connect my new SB6120 modem.
cox costumer service and techs have failed to help me activate my new motorola sb6120 modem. Although they have said that the modem is broken and to return it, I've called motorola and have had second...
View ArticleRE: Can't get Cox to successfully connect my new SB6120 modem.
What is the actual problem. What did Motorola say is the issue on ISP end? Signal? Firmware? Configuration file? And there aren't alot of people having a issue with the SB6120. I personally owned that...
View ArticleRE: High downstream and upstream power levels
Usually thats caused by a amplifier. Most will split 2-4 times, increasing the Upstream by about 8dB and then the amp will boost the downstream by about 10. Looks like a typical analog setup, which...
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RE: High downstream and upstream power levels
Thanks TrikeinI have a Tech coming out to my hose tomorrow. Are there any specific questions that I should ask him? Also here is a full shot of my readings. They have been out a couple of times already...
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