1. I have tried this on the desktop and on the laptop. Same problem.
2. I have High Speed Internet - Preferred Package. About two months ago I added television, but have had internet and phone for over a year, 6 months at my current location.
3. https://myaccount.cox.net/internettools/securitysuite/manage.cox?product=csspforpc On that page when I click on "Manage Cox Security Suite Plus" I get the error page. Which is: https://myaccount.cox.net/internettools/securitysuite/autherror.cox?error_code=31