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RE: Cox Data Usage Monitoring is Faulty

The bottom line is that COX has not acknowledged there is a problem to most of us, nor have they evidenced active steps to resolve this problem.  The message is that their customers are not all that...

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RE: Cox Data Usage Monitoring is Faulty

I had a tech out the other day, I showed him my proof. He said that the fact that on some days cox was recording 32 Gb of data usage should have been a red flag that something was obviously wrong. He...

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Cox Data Usage Monitoring is Faulty

I've noticed this 'double-usage' problem as well and began monitoring my own traffic by installing DD-WRT on my belkin play router. But more so I've just plain noticed the amounts are never...

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RE: Can't get Cox to successfully connect my new SB6120 modem.

What IP is it providing?  Do all the lights come on the front? 

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RE: Cannot receive emails via IMAP on Mac Mini's Mail (Apple Mail)

Hi Trikein,Your explanation of the issue is intriguing but I feel I missed a step somewhere. Is it established that Cox only allows only 1 Idle setting and other providers allow for more? Rob

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RE: Cannot receive emails via IMAP on Mac Mini's Mail (Apple Mail)

From my testing I haven't been able to find out how many Idle connections the IMAP server allows. I do know that Thunderbird allows for a Max 5 by default, so I am assuming more then that, but less...

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RE: Can't get Cox to successfully connect my new SB6120 modem.

The IP is 169.254.208.127 and the lights are all on at the moment.. Sometimes they stay on but usually start cycling continuously when I try to activate it or if I reset my modem

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RE: Can't get Cox to successfully connect my new SB6120 modem.

Now that I tried to activate it again, the ip says 192.168.100.1

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RE: Can't get Cox to successfully connect my new SB6120 modem.

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RE: Can't get Cox to successfully connect my new SB6120 modem.

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RE: Can't get Cox to successfully connect my new SB6120 modem.

Sounds like a provisioning error. We could do a factory reset and then check the logs for the configuration file the modem downloads, but that wouldn't fix the problem, only confirm it. Where did you...

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RE: We're sorry. We are unable to complete your request at this time.

At what point of the download or install do you get that error? I will try to replicate.

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RE: We're sorry. We are unable to complete your request at this time.

I can download and get to the install point (which I can't do since I have a current AV on this machine). Are you getting the error during install or before download? Also, you may want to try loggin...

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RE: We're sorry. We are unable to complete your request at this time.

I go to my account - cox security software - and click on Manage Cox Security Suite Plus.  Then I get the error message.  I just tried again and got the same thing.  I only have one log in on the...

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RE: We're sorry. We are unable to complete your request at this time.

Seems like it's the hand off between Cox and Mcafee isn't triggering. Could be a provisioning issue, but could also be a cookie issue on your computer or some kind of security setting.1. Have you tried...

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RE: We're sorry. We are unable to complete your request at this time.

1. I have tried this on the desktop and on the laptop.  Same problem.2. I have High Speed Internet - Preferred Package.  About two months ago I added television, but have had internet and phone for...

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RE: We're sorry. We are unable to complete your request at this time.

What do you mean "cleaned up"...you removed your previous version of McAfee?  I think it's a licensing issue.If you removed McAfee, you also removed its license from your laptop; however, McAfee is...

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We're sorry. We are unable to complete your request at this time.

I am trying to add Cox Security Suite back to a laptop that I recently cleaned up. I have been getting the message:"We're sorry. We are unable to complete your request at this time."for two days now....

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RE: We're sorry. We are unable to complete your request at this time.

I don't think it's a license issue, because even if you had Mcafee installed on your computer you should be able to download as many copies of  the file as you want. The licensing doesn't get applied...

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RE: Can't get Cox to successfully connect my new SB6120 modem.

no, i bought it new from oceanreefelectronics.com

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