RE: Cox Data Usage Monitoring is Faulty
I too have this problem, I've tracked it from July 6 - Present, Cox has been reporting 50%-101% more data each day since July 15...I called, was escalated to tier 2. The tier 2 rep filed a report...
View ArticleUnknown Disconnection Issue
There doesn't seem to be a solution to the disconnections that I and some are plagued with. I believe and can only assume it to be a weather issue that happens when it reaches a certain temperature...
View Articlecox 50mbps
I've having the same problem. I was setup this week and signed up for the premier package (up to 50mbs)But I have consistently been at 25-26mbs all week. My old service I had no issue going up to 40...
View ArticleRE: Can't get Cox to successfully connect my new SB6120 modem.
I don't think this is anything basic troubleshooting will fix. Its either firmware issue or it's a provisioning issue, or its a hardware issue, but I doubt that. Maybe when you call, ask them what your...
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Mail system error - returned mail
Hello,I received a couple hundred errors in the past couple days (see example below). Can you help determine why I am getting these notifications. From:Mail Administrator...
View ArticleRE: Mail system error - returned mail
Change your password. Unless your sending emails to users at mail.ru I think someone may have gotten your password or some how sending email as your cox.net email address. And Ru.com is telling Cox it...
View ArticleRE: My Cox Internet Connection Drops Once or Twice a Day Past Few Months
Seems you are probably right. Cox lied to me!The millionth technician came out and found signal loss from curb to my home. He completed a ticket to construction crew to come out and replace cable with...
View ArticleMy Cox Internet Connection Drops Once or Twice a Day Past Few Months
During the past approximately 2-3 months, my internet connectivity drops at semi-random times, once or twice daily. Strangely, the first disconnect of the day, seems to happen early morning, say 6-9 am...
View ArticleRE: Premier Speeds
I too am only getting around 25-30 mb . Just upgraded to a Motorola sb6141 docsis 3.0 modem and premier package today :(
View ArticleRE: My Cox Internet Connection Drops Once or Twice a Day Past Few Months
OCDrummer,I work in the IT industry and have had this same problem with Cox in the past. I've actually lost a customer that used Cox and had a Netgear router (WNDR4500) because of this issue. That...
View ArticleCox online backup and support very poor
Is anyone else having problems with the Cox online backup manager and getting support for it? I have called the toll-free support number that is dedicated for this service but get stuck on hold for...
View ArticleRE: Cox online backup and support very poor
I have tried uninstalling and reinstalling on both of my computers. When I called the dedicated backup support line they told me that the version I downloaded from the Cox site has problems and the...
View ArticleRE: Premier Speeds
I have a same problem. I've talked to customer service 3 times, but they have no idea what I'm talking about. On top of that, last person I talked to tried to convince me that 15 Mbps down was...
View ArticleRE: Premier Speeds
frugal2002Sometime in the past month my speed has droped to 15-20Mbps. I t was near 50 before that, can you check my account to see what is up?Hi Frugal2002, I show that your modems firmware is...
View ArticleRE: Premier Speeds
OIVIG Could someone check my service code, just upgraded to DPC3010. only getting 27/20. Hi OIVIG, I show that you called in and had the code added to your account and I show a good speedtest performed...
View ArticleRE: Premier Speeds
LkkwusI too am only getting around 25-30 mb . Just upgraded to a Motorola sb6141 docsis 3.0 modem and premier package today :(Hi Lkkwus, The code is correct on your account and your firmware is up to...
View ArticleRE: Premier Speeds
takrachelI have a same problem. I've talked to customer service 3 times, but they have no idea what I'm talking about. On top of that, last person I talked to tried to convince me that 15 Mbps down...
View ArticlePremier Speeds
I have been a premier customer for some time now. I have consistently only had 15-25 Mbps up and down. This weekend I upgraded from an old DOCSIS 1 to the Netgear CG3000D from Cox. I had to pay for...
View ArticleSpeed Increase for New Orleans area?
Hi,I received an email about a speed increase coming in the next few weeks for my area, but I can't seem to find any specifics on what the speeds will be after the switch. I'm currently a Premier level...
View ArticleRE: Speed Increase for New Orleans area?
Hello WhoDat, I apologize that this increase was a surprise to you! Price increases are never fun for any of us. We would hate to lose you as a customer. It might be worthwhile to speak to an account...
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