takrachelI have a same problem. I've talked to customer service 3 times, but they have no idea what I'm talking about. On top of that, last person I talked to tried to convince me that 15 Mbps down was Premier speed... Anyway, I just switched from Preferred to Premier and also got SB6141. I get 25 Mbps down and 30 up. Can you help me out?
Hello Takrachel,
I did find that you did not have the correct service code on your account. I have switched the code. Please try to run a speed test and let us know if you need additional assistance.