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IE Connectivity Issue

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When I try to log on to IE, I receive the message below and have done what it shows with no success.Customer Support basically just wants to get me off the phone.  Any suggestions?
The proxy server isn't responding
  • Check your proxy settings. Go to Tools > Internet Options > Connections. If you are on a LAN, click "LAN settings".
  • Make sure your firewall settings aren't blocking your web access.
  • Ask your system administrator for help.

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