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Paying for Premier, but getting Preferred speeds, even after upgrading my modem and router.

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I have recently upgraded my modem to a Motorola Surfboard DOCSIS 3.0 and Belkin AC1800 router as I thought that would take care of the issue. But I am still only getting 12-25 mbps. Can anyone help or do I just need to try Centurylink here in Omaha?


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