Hello hwitt913,
I am showing some packet loss and high ping times. I recommend checking your connections by bypassing splitters, make sure there are no cuts in the coaxial cable, bent cables, or frayed lines.You may even want to replace the coaxial cable from the wall to the modem. If you still have speed issues, we may need to schedule a service call. Please email us at coxhelp@cox.com with your service address.