RE: Downstream very slow, upstream fast.
Are your troubles dependent on the time of day? Mine are very clearly congestion related as they correspond EXACTLY to what is considered to be internet "rush hour". My modem is a Motorola SB6121...
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Mine may pick up late at night but not to maximum speeds. I think that is possible but a lot of the students are on the UF network that is self sustained and this happens every semester so I think...
View Articleemail forwarding
Whenever I try to forward an email all of the history disappears. It happens to all the messages. any help.
View ArticleRE: email forwarding
The Classic view for Webmail will remove html content (pictures, links, formatting) and just leave basic test when trying to forward or reply to messages. Using the HTML editor setting will carry over...
View ArticleRE: Downstream very slow, upstream fast.
It sounds like you may be having the same problem as my upstream speeds have been consistently fast as well. You're probably right about the students but who knows. If you look up at my speed tests...
View ArticleRE: Downstream very slow, upstream fast.
I just got a tier 2.5 ticket off of Cox chat to see about upgrading my firmware. Seriously right now 1.5 Mbps. Try multitasking online with those speeds. Might as well have DSL. Good luck man.
View ArticleDownstream very slow, upstream fast.
I have had the same equipment setup for nearly a year now. I have no signal/connectivity issues, and my SB6121 is bonding 4 x 4. For some reason my Premier internet is only giving 2 Mbp/s speeds...
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Cox Web Mail Sent Items vs Sent Email folders
Hi,I was just curious what the difference is in the SENT EMAIL folder and the SENT ITEMS folder? I guess what I mean is how can I send something that isn't an email? Can I send a text from my web mail?...
View ArticleRE: Cox Web Mail Sent Items vs Sent Email folders
No problem. Enhanced Webmail is just another UI or version of webmail which you can pick as you log into webmail.cox.net. Its under "Remember User ID" under the User ID and Password. Enhanced uses a...
View ArticleRE: Update Firmware of DPC-3010
Your modems firmware should update automatically. Have you run a speed test through your account on cox.com?
View ArticleCan't get Android E-mail app to connect to Cox
The cox userid and password credentials are rejected when trying to set up the android e-mail app. The credentials are also rejected if I try to add it to my gmail account.Cox tech support simply says...
View ArticleRE: Can't get Android E-mail app to connect to Cox
Your phone should be connected to WiFi when setting up e-mails. Timeouts may frequently result in a failed setup when setting up e-mail over your mobile network.
View ArticleRE: Update Firmware of DPC-3010
I doubt a speed decrease of that much is a firmware issue. 1. What test are you doing to determine the 1-2Mbps?2. Are you connected direct to the modem?3. What are your signal levels?
View ArticleUpdate Firmware of DPC-3010
My speeds are at 1-2 Mbps with ultimate. I have talked to everyone one the phone and the technician said my signals are fine. The problem is intermittent and can last for days to weeks. It is a...
View ArticleJust upgraded my Docsis 2.0 to a Docsis 3.0 Modem
Hello, We had a tech out on the 16th to look at a problem with our internet. He had to change some of the connectors to get the range correct and then also stated that it would be best to upgrade our...
View ArticleRE: Just upgraded my Docsis 2.0 to a Docsis 3.0 Modem
Hi Crankster,We can take a look at the signal levels on our end as well, you can e-mail us the account information (name and address) at coxhelp@cox.com. Are you connected to a router? I am curious...
View ArticleRE: High downstream and upstream power levels
Yes, things seem to be much better now. My downstream power levels seem a little high at 7,7,6,7 but I guess they can’t do anything about that. The upstream power level spikes have been much better...
View ArticleRE: Attaching photographs
Hi JizzyJazzy,We would need a little more information from you to better answer your question. Are you using an e-mail program (Mac Mail, Microsoft Outlook, etc.) or our email from our wite (Webmail)?...
View ArticleRE: Twitch.tv streaming
Hello Pwar, I checked over your specs on your modem and show really good signals, 0% packet loss, and good ping times. I do show some errors being reported by the modem. I believe this maybe caused by...
View ArticleRE: Update Firmware of DPC-3010
Hello hwitt913, I am showing some packet loss and high ping times. I recommend checking your connections by bypassing splitters, make sure there are no cuts in the coaxial cable, bent cables, or frayed...
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