Hi,
BTW, I called Cox support and actually got a real person on the line. The only thing she was able to do was confirm that there was a ticket. She gave me the ticket #, which she said was opened on 1/15 (huh ?), but when I asked for an ETA she said that there was NO ETA. Again, huh :)? The best she could do was "Maybe in a couple of days" :(...
Sorry if it sounds like I'm upset, probably because I am. This is like deja vu all over from 20 years ago. Come back to Cox from FIOS after a year, and it's like starting all over again, with same intermittent problems that Cox isn't able to resolve.