January 15th, 2014: For close to 5 years my "old" Motorola SB5101 (Docsis 2.0) worked great!! Recently, for about 1 month its been crashing regularly 2 to 4 times per day during peak hours. For the first time in 5 years I call Cox for some support. After 5 phone calls they "recommended" I purchase a new modem and upgrade to "Docsis 3.0" to improve my connection and to fully appreciate the service that I am paying for.
It sounded like a good idea, hence, I paid $79.99 for the new modem, called Cox to active it, and the Cox personnel were unable to active my spanking, brand new, SB6141. After the very polite operator could not assist me, I had her re-activate my old modem. I do not have a service plan with Cox but she wanted to schedule me an appointment with a technician. I have a 5 year old home, all the cables are underground, I am using only one coax cable and one router for 2 laptops (no splits.)
After reading all of the issues customers are having when they "upgrade" to the "Docsis 3.0" and the SB6141 (slow speeds, crashing, need firmware update, etc.), I am now seriously considering returning the new modem. Here is a simple question:
Should I keep my old modem which is reliable 90% of the time or insist the Cox activate my new one? After all, my monthly payment is 100% perfect....super thanks!