So, for about two months now I have been experiencing extremely slow internet speeds. I am a Cox Premier Plus Member and supposed to get 75mbps Download over 15mbps upload. My speeds for have never seen those speeds since purchasing the Service. I own a docsis 3 modem as-well as a cisco router that are supposed to handle up to 300+300. I've called Cox multiple times to come to a resolution to this ,but my requests have gone ignored for two months. Although I've had 3 technicians 3 supervisors and 2 maintenance associates at my home they have all unmistakably said that the gear at my home is good. No issues with my "drop" nor equipment. I have had multiple phone technicians escalate this issue ,but no one seems to want to resolve this. Why? My question would most likely be, "When would you like for me to cancel my service?" Even though I've been with Cox for over twelve years it seems like the Money I as a customer have put into their pockets is a drop in the hat ,and thats most likely the reason no one wants to help. Is anyone else experiencing this lack of customer service?
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