RE: Slow internet speeds.

Hello DBR, 

I want to help you with your speed issues. First, I do recommend upgrading the EMTA to a Docsis 3.0. If you would like to swap out the modem, email us at cox.help@cox.com with your service address. Next time this happens, try doing a traceroute and a cox speed test http://bit.ly/CoxInternetSpeedTest and post your results here. 

Thanks,