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RE: phone support is a JOKE

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It's now close to 10:30 PM and as usual the issue seems to have cleared up (for the moment) and my connection speeds are pretty normal now. Here's the additional info I gathered though.... Something I noticed is that my modem was rebooted TWICE tonight and both times I was not home so it's not me.

left again and when I came back I saw more in my modems log
UPTIME: 4m:13s (so my modem was just rebooted yet again)

event log:
Time Not Established
Critical (3)
No Ranging Response received - T3 time-out

Time Not Established
Warning (5)
DHCP WARNING - Non-critical field invalid in response ;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:14:f1:eb:1d:b4;CM-QOS=1.0;CM-VER=3.0;

 Time Not Established
Warning (5)
ToD request sent - No Response received;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:14:f1:eb:1d:b4;CM-QOS=1.1;CM-VER=3.0;

Tue Feb 25 22:13:23 2014
Notice (6)
TLV-11 - unrecognized OID;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:14:f1:eb:1d:b4;CM-QOS=1.1;CM-VER=3.0;

started ping to red.com at 10:14 PM

tracert red.com 10:15 PM
Tracing route to red.com [108.166.39.39]
over a maximum of 30 hops:

  1    20 ms     8 ms    19 ms  10.53.0.1
  2     9 ms    19 ms    92 ms  172.21.0.160
  3    10 ms    56 ms    43 ms  70.169.77.248
  4    28 ms    53 ms    33 ms  chndsysc01-te-8-4.ph.ph.cox.net [70.169.72.201]

  5    68 ms    53 ms    53 ms  chgobprj01-ae2.0.rd.ch.cox.net [68.1.0.216]
  6    63 ms    53 ms    55 ms  bbr1.ord1.rackspace.NET [206.223.119.14]
  7    65 ms   107 ms    55 ms  coreb.ord1.rackspace.net [184.106.126.146]
  8    89 ms    55 ms    56 ms  core1-CoreB.ord1.rackspace.net [184.106.126.129]

  9   145 ms    56 ms    54 ms  aggr501a-2-core1.ord1.rackspace.net [184.106.126
.99]
 10   133 ms    55 ms    55 ms  108.166.39.39

Trace complete.

testmy.net speed test at 10:17 PM
DL: 8.3
UL: 8.6

speakeasy.net speed test (LA server) at 10:20 PM
DL: 11.44
UL: 25.02

cox speed test at 10:21 PM
ping: 17ms
DL: 31.70
UL: 20.11

stopped ping to red.com
Ping statistics for 108.166.39.39:
    Packets: Sent = 456, Received = 454, Lost = 2 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 54ms, Maximum = 268ms, Average = 72ms


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