Hi,
I had premier internet installed a couple weeks ago and since day 1 speed tests consistently show 32Mbps download and 3-4Mbps upload. I called support and had a tech come out, he said the signal was fine and blamed my modem. I bought a new Motorola SB6141 and installed it yesterday and I'm still getting exactly the same speed.
Does anybody have any idea how I can get the speeds I'm paying for? If I can't get this fixed it seems like the best thing for me to do is downgrade my speed.
This is the signal page from the modem:
| Channel ID | 85 | 86 | 87 | 88 | 93 | 94 | 95 | 96 | |
| Frequency | 813000000 Hz | 819000000 Hz | 825000000 Hz | 831000000 Hz | 861000000 Hz | 867000000 Hz | 873000000 Hz | 879000000 Hz | |
| Signal to Noise Ratio | 37 dB | 38 dB | 38 dB | 37 dB | 37 dB | 38 dB | 38 dB | 38 dB | |
| Downstream Modulation | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | |
Power Level
| 7 dBmV | 7 dBmV | 7 dBmV | 7 dBmV | 6 dBmV | 6 dBmV | 6 dBmV | 5 dBmV |
| Upstream | Bonding Channel Value | ||
|---|---|---|---|
| Channel ID | 1 | 2 | 3 |
| Frequency | 23810000 Hz | 30210000 Hz | 35580000 Hz |
| Ranging Service ID | 240 | 240 | 240 |
| Symbol Rate | 5.120 Msym/sec | 5.120 Msym/sec | 2.560 Msym/sec |
| Power Level | 40 dBmV | 40 dBmV | 42 dBmV |
| Upstream Modulation | [3] 16QAM [3] 64QAM | [3] 16QAM [3] 64QAM | [3] QPSK [2] 16QAM [3] 64QAM |
| Ranging Status | Success | Success | Success |
| Signal Stats (Codewords) | Bonding Channel Value | |||||||
|---|---|---|---|---|---|---|---|---|
| Channel ID | 85 | 86 | 87 | 88 | 93 | 94 | 95 | 96 |
| Total Unerrored Codewords | 2871649503 | 2870919477 | 2870945489 | 2870962632 | 2870924106 | 2870925007 | 2870926162 | 2870982065 |
| Total Correctable Codewords | 843 | 8233 | 674 | 584 | 24 | 32 | 86 | 33 |
| Total Uncorrectable Codewords | 1500 | 2463 | 2192 | 2396 | 1448 | 1573 | 2576 | 1562 |