We just upgraded from preferred internet to the premier about a week ago and we haven't seen any changes in speed at all. Last speed check i did the download speed was 13.54 mbps and upload was 7.90 mbps. This was both tested on wi-fi and directly connected to the modem, both had similar results.
My modem is a Cisco DPQ3212C and router is an ASUS RT-AC66R, which can handle 300 mbps on 2.4 ghz and 1300 mbps on 5 ghz.
I have called tech support multiple times and everything seems fine on their end and they just tell me to wait a couple days but nothing has changed.
What can I do to fix this? It is very frustrating