Errors in modem log Critical? SB6180
Was mowing today and some way some how over the years the line from the pole to the house got pulled out away from the house and the mower found it in the grass Any ways i had a connector lying...
View ArticleRE: Problems connecting to Blizzard Games
Same here, started with a lot of dc's this morning, now can't log on at all, Battle .net error #2 Unable to connect. Norfolk, VA. Blizzard is reporting tracrout problems with COX customers they have...
View ArticleRE: Cox Ultimate versus setting up a Network
Chris you seem to be the knowledgeable one. Is it possible, or do you have the time to do one on one using Skype. My Skype address is michael.e.mcdonald. I pretty much am always at my computer and will...
View ArticleRE: Problems connecting to Blizzard Games
Just finished a full unranked game 20 minutes no lag issues haven't been kicked off bnet.
View ArticleProblems connecting to Blizzard Games
I am having difficulty connecting to everything related to Battle.Net. This includes Starcraft II, World of Warcraft, and Diablo III. All of my other internet functions are fine. Voice connection...
View ArticleReceiving half the bandwidth
Hello, I signed up for service a week ago after moving to town (Las Vegas) I signed up for the Premier internet with speeds up to 50mbs. Now I understand that, and I'm not expecting to be at 50 all the...
View ArticleRE: Receiving half the bandwidth
They may have you under the old DOCSIS 2 service code, if thats the case you have to call and get them to switch you to DOCSIS 3. This happened to me and I went from 30mbps to a solid 50mbps. It was a...
View ArticleWhy am i not getting anywhere near 50mbps?
We just upgraded from preferred internet to the premier about a week ago and we haven't seen any changes in speed at all. Last speed check i did the download speed was 13.54 mbps and upload was 7.90...
View ArticleRE: What am I not getting even close to 'up to 50mbps'?
Hello GreneTyme, We would be happy to take a look at your account to make sure that you are getting the correct speeds. Please email us your address to coxhelp@cox.com. Thanks, Tiffany R. Cox Support...
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RE: Slow internet-kicked off network
I would love to assist you in resolving this speed/ intermittent connection issue. Have you tried to bypass the router and plug the ethernet cable directly into the modem from the computer? *Remember...
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Slow internet-kicked off network
I have had preferred service for over 6 years and never had an issue with the internet until about a month ago. Our main computer, along with our mobile devices are continuously getting kicked off of...
View ArticleCox Ultimate - download speed help
I have the Cox Ultimate tier and am getting download speeds of 80-85 Mbps after running the Internet speed check, but no where close to the 150 Mbps that is advertised for this tier. I know the 150...
View ArticleRE: Cox Ultimate - download speed help
Hi Dan, The 8x4 Docsis 3 modem shouldn't be a problem. What type of cable do you have connected from the modem to the computer? To get the best speed out of the service you would want to use GigE....
View ArticleRE: "Comcast Only" Modem with Cox
Hi Todd, Here is a list of compatible modems: http://ww2.cox.com/residential/hamptonroads/support/internet/article.cox?articleId=b2ec95d0-7ef9-11df-5590-000000000000 . You may also want to look at this...
View ArticleWatching TwitchTV
I constantly experience "Stuttering" and the video "locking up" whenever I watch live stream from TwitchTVThese are the speeds I'm getting and yet my video keeps having...
View ArticleRE: How can I suspend internet service for 2 months online?
That is not something that you can do online, however one of our account specialists would be happy to help you with this. If you use a Cox email address, you may want to set up a seasonal savors plan...
View ArticleRE: Errors in modem log Critical? SB6180
"Missing BP Configuration Setting TLV," "TLV-11 - unrecognized OID," "DHCP RENEW WARNING - Field invalid in response v4 option," and "DHCP WARNING - Non-critical field invalid in response" are all...
View ArticleRE: Problems connecting to Blizzard Games
I, too, have not had any issues in a few days now. Reset everything, as mentioned before. You should be good.
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RE: Receiving half the bandwidth
GreneTymeI read on some previous posts about similar issues and it seemed like there could be a hang up associated with the user account.bootsThey may have you under the old DOCSIS 2 service code, if...
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RE: Receiving half the bandwidth
That was it! My speed is blazing now, 40-50s every time.Thanks guys, you rock
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