Premier but only getting Preferred Speeds

Hi, I am paying for premier and the speeds I'm getting are only 20-25 on average. I tried directly plugging into the modem and it gives me the same speed. I've never hit anything past 30. My router is Linksys EA3500 if that helps. I've called but all the techs told me were to reset my modem, and to connect it directly to see speed changes.

Thanks.