DFW
I'm having the same problem with my internet service. I'm going to terminate Cox's internet and go with another company.
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frankly the slow upload speeds offered in all their packages here in hampton roads. I would do the same if i had another service to go to. I think thats why hampton roads is getting shafted on speed upgrades because they really don't have any competition here :/
I also experience frequent disconnects like you. I've just learned to live with them sadly. Calling support is something i've always refused to do because all they offer to do is send a tech out to your house. Which you normally end up having to pay for and if i pay for the service I shouldnt be getting service charges for a tech visit. Oh well. Thats how life goes lol.