Hi Kyros,
I have reviewed the status of the service on your modem and other then a few T3s and a few resets, I am not seeing anything indicative of the amount of disconnects you are seeing.
Are you using a router? Have you tried to bypass your router for 24 hours to see if the disconnects go away. It is possible that there may be a wireless signal in your area that is operating at the same frequency of your modem that could be causing these kinds of drops in service.
As far as a service call, if the problem is outside your home there wouldn't be a fee for the technician to come out. We prefer to schedule the technician directly to the address having the problem, so that we are able to verify results. We also have a protection plan that would prevent there from being a fee. To find out what it covers and more information on the protection plan click http://ww2.cox.com/residential/hamptonroads/support/phone/article.cox?articleId=e0774b80-e87f-11e0-dee8-000000000000.
If you are interested in setting up a service call, please email us your service address, time/date when you are available and a good contact number to coxhelp@cox.com.
Thanks,
Tiffany R.
Cox Support Forum Moderator