I'm on the Ultimate tier and have been having some serious downstream speed issues - average 10-20mbit and haven't broken 30mbit since last Friday. My Cisco DPC3010 shows me only receiving one downstream channel, but the signal on it is fine. A tech came out and reconfirmed what I already knew regarding the signal, and tested a different modem to get the same result, which meant there was nothing more he could do apparently.
So, my question is fairly straightforward: is there any way for me to get a timetable on when the issues with my local node will be resolved? I live in a neighborhood that's mostly elderly, and I imagine that I'm one of the few (if not the only one) to have the Ultimate tier provisioning - which means most of them probably won't even notice an issue with the network. That being said if I'm paying for it I don't want to be sitting here receiving less than what I pay for simply as a result of me being the only one with a problem.
Regards
