Connecting Wireless Router Issue
I got my new DOCSIS 3.0 modem today and activated it just fine while connected directly to my computer, but now I want to re-hook up my wireless router, and can't figure out how to do so. Is there...
View ArticleRE: Connecting Wireless Router Issue
FYI with the eMTA modems there a little reset button on the back you can push with a small pointed object that'll reboot the modem so it'll bind to a new MAC address without having to clone it.
View ArticleRE: Unacceptably Slow Performance
Could you check the modem's status pages at http://192.168.100.1 and post the signal levels and logs (if available) please? There might be useful clues there.
View ArticleRE: Premier Speed
It may be time at this point to arrange for a technician to come out and troubleshoot further. From this end everything appears to be in order.
View ArticlePremier Speed
I am paying for premier service, which in my area is quoted as 50 down and 10 up. The best i am seeing is 22 down, 8.5 up. I have a docsis modem - how can I get what I am paying for?Thank you
View ArticleTech told me there was network issues and that it would be solved eventually
I'm on the Ultimate tier and have been having some serious downstream speed issues - average 10-20mbit and haven't broken 30mbit since last Friday. My Cisco DPC3010 shows me only receiving one...
View ArticleRE: Tech told me there was network issues and that it would be solved eventually
Chris,Thanks for the followup. I'm getting all channels, signals are fine, and speed is back to normal.Thanks again to all of you for looking into this. This turned out to be a far better resource than...
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RE: Unacceptably Slow Performance
At the moment, the connection is working as it should, I believe. But here is a screenshot taken of the signal page.And here is the signal page. I know I unplugged the modem once last night to power...
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Unacceptably Slow Performance
For the past few days, and various times. Afternoon, evening, and late at night, our connection in the house has been fluctuating at an alarming rate. I believe we are on the preferred or premier...
View ArticleRE: Unacceptably Slow Performance
One thing I see from this end is the modme is reporting making excessive power adjustments trying to maintain sync with the signal. One possible cause for this could be a power related problem. Do...
View ArticleRE: Moving in with Another Cox Internet Customer
Her emails can be transferred to your account. The process can get a little complicated transfering between existing accounts therefore it's recommended you speak to technical support for this type of...
View ArticleMoving in with Another Cox Internet Customer
My girlfriend, who is a current cox internet user, is moving in with me. I, too, use cox Internet services. When she cancels her cox internet service, can she keep her cox email or have it transferred...
View ArticleRE: Unacceptably Slow Performance
The modem was plugged into a six plug surge protector with the following items always being connected:1. Modem2. Router3. TV4. DirecTV box5. Fan6. Empty Slot (used for gaming consoles when played)I...
View ArticleRE: Frequent Disconnections
oOreikaOoGood news, my speed dial tech says he found the problem after we compared my disconnect times to his data.. were gonna wait and watch it for a bit and see, if it fixes ill make sure to ask...
View ArticleRE: Unacceptably Slow Performance
What can sometimes happen in that scenario is the connected devices require more power than can be drawn causing power on that circuit to brown out on you.
View ArticleRE: speed
Hi Turtle-Speed, We have loved having you as a valued customer and would hate to lose your service. We currently have our engineers looking into this issue for you and I would be happy to keep you...
View ArticleRE: I can’t forward an e-mail with pictures
Hi G W J, There are a couple things that we want to look at concerning being able to forward e-mails with pictures in them. What version of Webmail are you using (classic/enhanced)?What browser are you...
View ArticleRE: Frequent Disconnections
The maintenance work orders for the neighborhood are coming back inline from the tap on that street back to the CMTS. Trying to look at the information closer there are spikes in traffic in most time...
View ArticleRE: Frequent Disconnections
EdwardHI want to try to resend the firmware there and have it reload to see if that helps is there a time that we can send the files and reset the modem without effecting you? Thanks for the reply...
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