Severe packet loss at high byte transmitt levels.
I am really unable to play any online games... the ping is staggering high.. from 5 when the modem was installed in may.. to some where along the lines of 100~1500... google maps just sits there.. i...
View ArticleRE: Cable modem
Hi Borenaz, I do recommend a Docsis 3.0 for all service levels above and including preferred, though it is only required for premier tier and higher. This will allow your modem to keep up with the...
View ArticleRE: Frequent Disconnections
The SB6141 modems do not have a history of those issues although the 6120 and 6121 have due to firmware problems from what I have gotten back. Based on the information on the channels maintenance may...
View ArticleRE: Cox Wifi @ home
Thanks for the suggestion, it is not currently planned to sell our Metro Wifi services to the home but I can certainly pass the feedback for it along as we continue to expand it further.Ed H. - Cox...
View ArticleRE: Premier tier stuck with Preferred speeds
Hi Unotim, It appears that you do not have the current available for your modem. I have pushed out the newest approved firmware to your modem. You may have noticed a short restart on your system....
View ArticlePremier Tier still only getting 15Mbps downloads
Hello,I have had a technician out here almost 12 times and one just left about an hour ago. Still I am not getting the speeds I should be getting. The tech had no idea why either. When he resets the...
View ArticleRE: Premier tier stuck with Preferred speeds
Tiffany,Thank you for resolving this issue. It appears the firmware upgrade has made a difference, and my last speedtest was 65 Mbps.Thank you!
View ArticlePremier tier stuck with Preferred speeds
I activated my new SB6141 DOCSIS 3 Modem yesterday afternoon, and called to upgrade my service to the Premier tier from the Preferred tier. Previously with the Preferred tier and DOCSIS 2 modem I was...
View ArticleRE: Internet drops out momentarily
Yeah I see that the update was on the 6th and I have had the issue since then. I am wondering if the issue could be with my wireless router. I will check the status of that when I get home. The home...
View ArticleRE: Tech told me there was network issues and that it would be solved eventually
Thanks for the update. Sounds like some late night fun is going to be had by some people that would rather be browsing Reddit.Keep me in the loop if you can. I work from home so having stable internet...
View ArticleSpeed difference between morning and evening is staggering
I'm currently on the Ultimate Tier. If I do a speed test early in the morning, I get speeds in the 150-180 Mbps range. When I do the speed test in the evening, I get speeds in the 40-80 Mbps range...
View ArticleRE: Speed difference between morning and evening is staggering
Two techs came out and couldn't find the problem. Then this evening the speed was where it was supposed to be. Found out they were doing some maintenance in the area so whatever they did must have...
View ArticleRE: Connecting Wireless Router Issue
Got it worked out....had to log into the router and tell it to use the computer's MAC Address.
View ArticleRE: Frequent Disconnections
Good news, my speed dial tech says he found the problem after we compared my disconnect times to his data.. were gonna wait and watch it for a bit and see, if it fixes ill make sure to ask what exactly...
View ArticleRE: Premier Speed
Just ran another speedcheck via the Cox Website, and still only seeing 22 MbPs down. Would greatly appreciate someone from Cox helping out to resolve this issue.Thank you,
View ArticleRE: About to give up! SBG6580 service issues
The modem logs are clear of any notable events since the 28th of last month making me wonder if there is some sort of router related issue you're experiencing. Have you tried a wired connection to see...
View ArticleAbout to give up! SBG6580 service issues
I have called support so many times in the last year that I've put them in my speed dial. I have a Motorola SBG6580 which I've replaced twice now after support and on-site technicians have told me...
View ArticleInternet drops out momentarily
Hi, I have an SB6141 installed and have great connection speeds when connected. I noticed it will drop out from time to time and will become more frequent until I unplug the modem and reset...
View ArticleRE: Internet drops out momentarily
I would also suggest removing the router and testing to see if your results vary.
View ArticleRE: Tech told me there was network issues and that it would be solved eventually
I'm seeing 8x4 channels bonding on your modem now, give it another try if you could.
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