RE: Constant disconnects
At this time I'm not getting any data back from your modem suggesting that the problem does indeed lie at least with the modem or something beyond towards the street. Let me know if you're still...
View ArticleRE: Speed difference between morning and evening is staggering
The nature of any shared resource (and this includes "dedicated" *connections* such as fiber optic or DSL - they are shared at a switch at the ISP office) is that performance drops as utilization...
View ArticleRE: Netgear CG3000D Wireless Modem
Hi ah58,We actually would perform the firmware update for you since we are your service provider. If you like I can check to make sure you have the latest firmware for your Netgear gateway. E-mail me...
View ArticleNetgear CG3000D Wireless Modem
Just gone one of these. Is there a firmware update at all? Didn't find a setting for it with the software and nothing on the Netgear website. Al
View ArticleCan I somehow load cox email unto my windows 8 laptop
Wondering if I have to use cox webmail on my wifi laptop or is there a way to load cox email on my laptop. I have it on my desktop and would like the same on my laptop. My webmail only brings up new...
View ArticleRE: Can I somehow load cox email unto my windows 8 laptop
Hi cocobria,You can have your e-mail setup on your laptop as well, you would just need to install an e-mail program (Microsoft Outlook, Thunderbird, etc.) that supports POP e-mail. By default, the...
View ArticleRE: Frequent Disconnections
Hi SSCOX1, Thank you very much for the update! Hopefully we are able to find the issue quickly and get your internet back the way it should be. I know that you have been a trooper through all this and...
View ArticleRE: How to deactivate wireless on the CG3000D-RG?
SOLUTION: Disable wireless on the CG3000DCAUTION: Once the wireless is disabled, it is permanently disabled until a hard reset of the Gateway. A reset of the modem may or may not restore your...
View ArticleCable modem
I recently tried the netgear cg300d cable modem router. I was trying to upgrade to docsis 3. I currently use a motorola cable modem which is at docsis 2. I have a linksys wireless router. I bought the...
View ArticleE-mail disconnections
For the last few weeks I have been getting numerous interruptions of my e-mail service. While logged on it will say that I am "working offline". When I try to connect online I get the" connect now"...
View ArticleRE: E-mail disconnections
Hi Catsanddogs, Work offline is a mode within the browser that can be disabled. To disable Work offline on Internet Explore with Windows XP, follow these steps. Start Internet Explorer.On the File...
View ArticleRE: Frequent Disconnections
EdwardHWe do not have a way to lock a specific channel currently though I will check with engineering if they are aware of any type of problem that is already known.Hello Edward,Did you ever get a...
View ArticleRE: How to deactivate wireless on the CG3000D-RG?
Where did you pull this one out of?....You're spot on...but I am baffled at how you got this info....I've tried and failed miserably in getting any real (not out of the box) info on this device.......
View ArticleHow to deactivate wireless on the CG3000D-RG?
HelloThe option to deactivate the wireless has been hidden in the router CG3000D-RG provided by Cox. In the source code of the advanced settings there is a little input that as just been commented and...
View ArticlePremier Tier running at Preferred - not a legacy issue
I subscribed to cox on 5/25 and have been very frustrated with my speeds. I am paying for premier level service and I was told I should be able to expect an average download speed of 40 Mbps, and I...
View ArticleRE: Premier Tier running at Preferred - not a legacy issue
Could you check your private messages and reply with the requested info so I may troubleshoot further?
View ArticleUpgrade to DOCSIS 3.0 Modem?
I currently have the 'Cox Internet Preferred' plan. I do not have a DOCSIS 3.0 Cable Modem. If I upgrade to this type of Cable Modem, will it increase my internet speeds under my current 'Preferred'...
View ArticleRE: Upgrade to DOCSIS 3.0 Modem?
Upgrading the modem would make it easier to achieve and maintain yoru provisioned speeds but it won't increase the speed offered for Preferred. Premier on the other hand would be the exception.
View ArticleRE: Frequent Disconnections
"SSCOX1 wrote the following post at 4 Jun 2013 4:12 PM UPDATE 3: I've had about four disconnects in the twenty four hours since the service call. I called the given number, and as a...
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RE: Severe packet loss at high byte transmitt levels.
As you can see... not only the packet loss is kinda a pain... but the downloads sometimes are just .. well.. not there.. cant understand the upload, unless it's compression.. more than likely... if I...
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