Hi, I recently upgrades from preferred to premier. A tech(contractor) came out and installed my new docsis 3.o modem(cisco dpq3212) but my speeds are still 30 down. I called support but they were unable to resolve the problem. I suspect it it a provisioning issue, Here are the results from the modem page.
| Model: | Cisco DPQ3212 | | Vendor: | Cisco | | Hardware Revision: | 1.0 | | | MAC Address: | | | Bootloader Revision: | 2.3.0_R1 | | Current Software Revision: | d3200-P15-5-v302r125552-120524a-COX | | Firmware Name: | d3200-P15-5-v302r125552-120524a-COX.bin | | Firmware Build Time: | Jun 1 09:58:12 2012 | | Cable Modem Status: | Operational | | Wireless Network: | |
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| Cable Modem State | | |
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| | | DOCSIS Downstream Scanning: | Completed | | DOCSIS Ranging: | Completed | | DOCSIS DHCP: | Completed | | DOCSIS TFTP: | Completed | | DOCSIS Data Reg Complete: | Completed | | DOCSIS Privacy: | Enabled |
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| Downstream Channels | | |
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| | | | Power Level: | Signal to Noise Ratio: | | Channel 1: | -0.6 dBmV | 38.2 dB | | Channel 2: | -1.1 dBmV | 38.0 dB | | Channel 3: | -1.2 dBmV | 37.5 dB | | Channel 4: | -1.6 dBmV | 37.5 dB | | Channel 5: | -3.8 dBmV | 36.5 dB | | Channel 6: | -4.2 dBmV | 35.8 dB | | Channel 7: | -4.6 dBmV | 35.5 dB | | Channel 8: | -4.7 dBmV | 35.7 dB |
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| Upstream Channels | | |
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| | | | Power Level: | | Channel 1: | 44.5 dBmV | | Channel 2: | 44.7 dBmV | | Channel 3: | 43.7 dBmV | | Channel 4: | 43.2 dBmV |
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Anyone have any ideas? I have already disconnected the router and connected directly from my pc to my modem. Reset modem multiple times. I typically get about 32M down and 15M up. Its not the end of the world as I am getting decent speeds I would just like to get the advertised speeds.