SB6120 Firmware update
I have been having issues lately with my cable modem resetting. I have a Motorola SB6120 and after googling it this problem seems to be quite popular with the Motorola modems. I searched but can not...
View ArticleRE: SB6120 Firmware update
Hello Fordsbyjay, We look forward to hear good news hopefully.
View ArticleRE: How do I set up Cox email on my phone?
Hello Terrie, You can find set up instructions and port data at http://ww2.cox.com/residential/support/internet/guidedhelp.cox?articleId=67a26470-d6c6-11e1-d920-000000000000 and...
View ArticleHow do I set up Cox email on my phone?
I just received a Smart Phone (HUAWEI H868C) using Tracfone as my carrier. I am trying to set up my Cox email account on my phone. It can't connect and was asking if the Cox email is POP3 or IMAP and...
View ArticleRE: Internet drops
No, my apologies. Being a newbie here I thought, in order to keep "thread dupes" down, it was appropriate to tag onto a thread dealing with the same problem - "Internet Drops". I did not realize the...
View Articlemodem/router
I have a Motorola modem and and a Linksys router. My connection to the internet is terrible, always been terrible since day 1 and I have been with cox over 10 years. What kind of modem does Cox...
View ArticleRE: modem/router
Well first, lets learn more about the problem. No point in just throwing money at the issue without understanding it. When you say terrible, can you explain? Is it slow? Does it go down sometimes?...
View ArticleRE: Internet drops
Hello Wmcole, This sounds like something that we would need to have a tech out to investigate. Please email us with a link to this thread, your service address, and your availability and we can help...
View ArticleIMAP Server Deletes Emails from Trash Folder Automatically
I have been using Outlook 1013 with Windows 8.1 to receive emails in my Cox account for the past month. I have found that emails are automatically deleted (overnight) from my Trash folder two days...
View ArticleRE: Adobe Reader XI
Do you want to install the update? Adobe reader is a program to read .pdf type files. Doesn't have anything to do with Cox internet though.:;Edit:: If your concerned by it being a popup, you could...
View ArticleAdobe Reader XI
I keep getting pop-up messages "update is ready to install"; "Do you want to allow the following program to make changes to this computer". Should I allow changes to be made to my computer.
View ArticleWhy is Cox website so terrible?
Seriously, for a company that sells internet access, you have the worst website I have ever dealt with. And I recently navigated my way through the government's new healthcare site. Get your act...
View ArticleRE: Why is Cox website so terrible?
::Edit:: You know what? Nevermind. I won't even waste my time.
View ArticleRE: Cox Browser Alerts -- Please stop!
Hello DougL, Thank you for the feedback. Cox browser alerts are used to inform our Cox High Speed Internet residential customers on a range of topics, including virus alerts, account services, and...
View ArticleCox Browser Alerts -- Please stop!
I recently received a "Cox Browser Alert" which wants me to buy a modem or something.Please stop browser hijacking! It's irritating and ineffective.When I sit down at the computer to perform some task...
View ArticleRE: Cox Browser Alerts -- Please stop!
Couldn't all these be communicated to the customer through less intrusive methods? I personally think this method is used as a excuse to set up the Cox network for packet injection which will be used...
View ArticleRE: Internet Ultimate query
When and how did you upgrade? Ultimate usually is/should be a professional install. Let me guess..front counter goon did it for you? First I would check the signal levels, and make sure they are in...
View ArticleRE: Upgraded modem, slower internet
Hello Jonas, The codes and firmware are updated on your account. The signal looks good and I am not seeing any packet loss or long ping times. Are you connecting wireless or wired? If wireless, try to...
View ArticleInternet Ultimate query
Hi,I upgraded to a new Motorola SB6141 DOCSIS 3.0 modem and upgraded my internet service to the Ultimate package, but don't seem to see my data rates running faster. Downloading, I see at most about...
View ArticleRE: Internet Ultimate query
Hi Jonesy, I would like to take a look at your service and the modem status. Can you email us your service address and a link to this post to cox.help@cox.com?
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