RE: How much longer until my service works?
Did you email your information to cox.help@cox.com yet? We'd be happy to look into this for you.
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RE: SB6120 Firmware update
I forgot to mention that I called Cox this morning and the lady told me to update the firmware and see if that helped. I called Motorola and they said Cox has to do the update. Go figure. Below is the...
View ArticleRE: Netgear CG3000D wireless connection unstable
Hello JDC, I want to check your firmware and the status of your equipment. I am unable to locate your account. Can you email me your service address and a link to this forum post to cox.help@cox.com?...
View ArticleNetgear CG3000D wireless connection unstable
For the last several months the wireless connection on my CG3000D is extremely unstable, regularly (constantly) dropping wifi connection to all devices (Android tablets and phones, Mac airbook, windows...
View ArticleSecurity lost
There is a security plan on my computer that I don't want and it is not active but I can not remove it. It keeps me from downloading Cox security. The plans name is Panda and I have tried and tried...
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RE: Security lost
Eeeeew. Who installed Panda Antivirus on your computer? I guess Mcafee is better then Panda. How is it not uninstalling? Does it give a error message of some type?Also, you can try the official...
View ArticleRE: SB6120 Firmware update
Hello Fordsbyjay, Currently you have the most up to date Cox approved firmware on the modem. I have not heard of others with this same firmware having this issue. I do see slightly lower signals. Are...
View ArticleRE: Spoofed e-mail?
Reset your password ASAP!Besides that, if you use any email clients, and suspect malware of some type, run a Malware scan like Malwarebytes.
View ArticleRE: How much longer until my service works?
Yes, as I stated above I replied earlier today.
View ArticleRE: Spoofed e-mail?
Hello Jhal5,The first thing you would need to do in these situations is to reset the password so that whatever has access no longer can get into your email. I would also recommend doing a system scan...
View ArticleRE: How much longer until my service works?
Hello JS1972, We will review your email and get an answer back to you as soon as possible.
View ArticleHow much longer until my service works?
This is actually my second painful experience in the past 12 months having Ultimate HSI installed.Tech did the on-site installation on 1/5/14. After significant troubleshooting he stated the tap on the...
View ArticleSpoofed e-mail?
This past Wednesday night I received 31 returned e-mails from Mail Administrator, all at 10:46 PM in one batch. Friday morning at 10:46 AM I received 13 more. I've had my e-mail spoofed before but...
View ArticleRE: Spoofed e-mail?
Thank you both for those quick replies! I think I will take those precautions now!
View ArticleRE: Internet drops
I FINALLY got the info from Netgear on how to access the modem's internal status pages. I hope the copies of those pages (below) are some of the info you are looking for. NOTE: that last page details...
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RE: Internet drops
::sigh:: So...sorry to OP for the thread hijack...I tried..Your upstream power is way too high. Thats why the upstreams keep dropping, your modem is having to scream for Cox to hear it.How many...
View ArticleInternet drops
Hi I am a long time customer (over a decade) and have been playing online games for the same amount of time. My connection will drop then come back on after a few minutes mostly during prime time...
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Upgraded modem, slower internet
As stated, upgraded from a docsis 2 modem to docsis 3 and now Im even slower. Was getting 28-30 Mbps Now Im only getting 10 Mbps. What gives?
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RE: Upgraded modem, slower internet
Cable guy came, said it was my equipment, and left. Did get better results while he was here than I had been getting but it seems to be back to the way it was. Still seems like something is causing it...
View ArticleRE: SB6120 Firmware update
There are no splitters from the wall to the modem. I know in the attic we have a booster and splitter where the cable and internet all come together. I did check the modem connections etc. We'll see if...
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