RE: After months of dropped upstream channels in early morning--dead upload...
For the third time, I have connected the modem directly to the line from the pole and connected directly to the laptop. The problems just move from my router to the modem. Same exact problems.I...
View ArticleRE: Cox Promotional E-mail
Thanks for the info. Cox needs to update those procedures (Opting Out of Location-Based Advertising) because their instructions and screenshots don't match. For example, there is no My Services under...
View ArticleRE: After months of dropped upstream channels in early morning--dead upload...
No, that isn't the 3rd time you said it. Maybe thats what you THOUGHT you were saying, but thats not what you typed. Also, the data you gave showed the router in place. But what ever.If your seeing...
View ArticleCox Promotional E-mail
Where in my account preferences can I stop promotional e-mail from Cox? I know NBC is broadcasting the Olympics, so I don't need an e-mail to remind me...I don't care about pay-per-view...and I don't...
View ArticleRE: Cox Promotional E-mail
I think there are a couple others too. But your right, it is overly confusing. They still haven't fixed the issue with adding authorized users to the account. Now all it does is add a username....
View ArticleRE: After months of dropped upstream channels in early morning--dead upload...
I have plugged the cable modem directly into the cable that is coming down from the telephone pole outside. I then plugged ethernet directly into a laptop and ran tests. Same exact things. I have...
View ArticleClik here to view.
After months of dropped upstream channels in early morning--dead upload speeds
For about 3 months, I would lose upstream channel 2 through 4 at about 2am like clockwork. Service would crawl with only one channel. 2-4 would bond around 5-6am and everything would be back to...
View ArticleRE: After months of dropped upstream channels in early morning--dead upload...
I connected the modem directly to the line outside, ran 3 foot ethernet to a laptop, and ran the same tests. The results were the same which is why I put the modem back inside if I'm getting the exact...
View ArticleRE: Support broken since UI change.
Health Edge, Where did you come across this link? When I search the topic under all of support I only find the correct...
View ArticleRE: Support broken since UI change.
Google search results. Second one from the top. This is just one example. When ever someone has a issue here, one of the first thing I do is Google it. I think Cox changed databases again for it's...
View ArticleSupport broken since UI change.
Creating this thread to track the broken support article I am finding since the recent change about a week ago. I will edit as I find more. Tried in both chrome and IE. The link makes it look like the...
View ArticleModem Upgrade
Got a message on my Cox Bill telling me to Upgrade my Modem. Gave me a cox.com.upgrademymodem website address to go to and to upgrade DOCSIS 3.0. to get more efficient and higher speeds.I've done...
View ArticleRE: CG3000D disconnects
Hi Gniffe,I would recommend power cycling your CG3000D gateway device, I was able to locate the modem and it has gone for quite some time without an interruption (not that it's a bad thing). Unplug...
View ArticleRE: Trying to figure out how to get internet support without paying extra
Do you have a desktop or laptop you can connect direct to the modem?What kind of modem and router do you have? And what do you mean "no info on it"?Unless you lease the modem, any "upgrade" would be...
View ArticleTrying to figure out how to get internet support without paying extra
We are in Fairfax, VA; called because cannot connect to the internet via desktop, WIRED connection. No one will send someone out without charging a fee or making us pay some ridiculous amount for a...
View ArticleRE: upload packet loss 15-25% please help.
Signal levels look fine. Forget the Xbox test or what ever it is. Console test are infamous for being inaccurate. From a computer connected direct to the DPQ3212 ( a manual reboot with reset button on...
View ArticleRE: Email outage?
Hello Askingforhelp, Please let us know if the problem comes back. We want to help.
View ArticleRE: Self Install Upgrade question
IPv6 doesn't matter. The only way to get a IPv6 connection is to tunnel through HE. If you don't know what that means...then you don't even need to worry about IPv6. What ever DHCP gives you is fine...
View ArticleRE: CG3000D disconnects
DerrickWHi Gniffe,I would recommend power cycling your CG3000D gateway device, I was able to locate the modem and it has gone for quite some time without an interruption (not that it's a bad thing)....
View ArticleRE: CG3000D disconnects
I missed this so here goes my response to DerrikW. All my connections are wired. As a gamer I can not afford the delay from wireless. Length of cables is not an issue because modem/router sits desk...
View Article