Internet speed problem
I'm having speed problems. I ordered the Premier Internet Service and was told I would have a minimum speed of 50Mb/s down stream. Testing on the Cox speed test since last night results in a 30Mb/s...
View ArticleCisco DPQ3212 Rental fee?
Hi,I just swapped my old DOCSIS 2.0 SBV5222 for a DOCSIS 3.0 DPQ3212. I am subscribed to both high speed internet and digital telephone. I was assured there would not be a rental fee for the DPQ3212...
View ArticleRE: Watch Fox Business Live Online
Hello Robparker, Currently, this online content is not available to our subscribers. I have entered in a request on your behalf. You can view our online content at...
View ArticleWatch Fox Business Live Online
I go to http://video.foxbusiness.com/v/1251429410001/fox-business-network/#sp=watch-liveand it asks me to choose my provider. Cox is not one of the ones shown on the main screen, nor one of the many,...
View ArticleRE: Email outage?
Hello Slurpee and Ataushu, There were recently maintenance performed on several email accounts. You may need to change your password at the Cox website first. Then go in and change the password on all...
View ArticleEmail outage?
I have been getting a "wrong password" notification since noon today on both my iphone and my ipad. On vacation so no access to my computer. Cannot get any email. Called support and was told it was...
View ArticleRE: Cisco DPQ3212 Rental fee?
FYI we did find a problem and one of my billing expert coworkers was able to fix it for you. Thanks for pointing the problem out.
View ArticleRE: Attachment
Hello Gsc331, I wan to assist you with opening this attachment. There are some more details I would need in order to assist you. What program are you using to check you emails? Are you using Classic...
View ArticleAttachment
I can't open a attachment to an e-mail I received. I know it is not a threat because it is just a address list for a club I belong to.It keeps saying waiting for webmail.west.cox and it never opens.
View ArticleRE: phone support is a JOKE
The issues look like the connectivity off of 68.99.123.4 through each of the tests next time you see the issues can you run the ping tests on it directly and see what the averages/loss comes back with?...
View Articlephone support is a JOKE
My neighbor came to me tonight (7PM Arizona time) because she was having some problems with her Cox internet connection. Before I get to far in to this I want to say that I have worked for two...
View ArticleRE: Thunderbird Mail and McAfee
Thanks for letting us know, I am not aware of any active tickets from our end with Thunderbird but I will make them aware its still a ongoing issue for McAfee. ---
View ArticleRE: orbitz email
Hello Bullgod, I recommend checking the vacation message to make sure that it is not set up with that message.To do this, do the following:Go to webmail.cox.netSign in to Classic Webmail with your...
View ArticleRE: Internet speed problem
Chris, Today, 25 Mbps download, 15 Mbps upload, 12 ms latency -- so a much better day than yesterday...
View ArticleRE: Paying for Ultimate - Only getting 32Mb
What test are you using to measure your speed?What kind of modem do you have?What are you modems signal levels? If you dont know how, I can give instructions as soon as I know your modem model number.
View ArticlePaying for Ultimate - Only getting 32Mb
I've noticed for the last few days, since I've been checking it, that we've only been getting 32Mb downstream or less on every test, no matter where it's from. I should have checked earlier, but I...
View ArticleRE: Undeliverable message received by sender but I received the message
Can you give the entire message?
View ArticleUndeliverable message received by sender but I received the message
The last two day everyone who has sent me a message has received the reply "Delivery has failed to these recipients or groups" Generating server is eastrmfepi101.cox.net But I received all the messages
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