RE: new router/modem, necessary to call cox first?
Hello VideoKid, There should be no reason that you would need to call in. When you connect a new modem, it will come up to a registration page.
View Articlenew router/modem, necessary to call cox first?
I bought a netgear wireless modem/router (in hopes that my connection would be faster and range would be wider). Do I have to call a cox technician before I do anything as far as setting it up? Is it...
View ArticleRE: Setting Up Troubles
Okay so how would we go about setting that up? & is it going to cost additional?
View ArticleRE: Paying for preferred - only getting 9.5Mb/s
It's possible that you'd benefit from upgrading to a DOCSIS 3.0 modem. While a 2.0 can handle 38Mbps that's only if the capacity is available on a single channel. Because of this, customers on...
View ArticleRE: Setting Up Troubles
Yes there would be a charge for a professional installation. Email us at cox.help@cox.com with your account details and we can have somebody on our sales team contact you to discuss the options...
View ArticleSetting Up Troubles
We brought home our router and everything on Monday and we were told we have to wait for the people to come by our house to get the cable set up, and that it would be done by Friday. And apparently...
View ArticleRE: Paying for preferred - only getting 9.5Mb/s
My router is gigabit (DIR-655), and i consistently get about 9 Mb/s speeds. My speed never fluctuates from this point.
View ArticleRE: Paying for preferred - only getting 9.5Mb/s
It does seem odd that you're consistently stuck at 9Mbps. That almost sounds like an Ethernet port somewhere is stuck in 10BaseT mode. Definitely try the speedtest on cox.com again without the router...
View ArticleRE: Paying for preferred - only getting 9.5Mb/s
It seems as though you were right. I connected directly to the modem and suddenly i was receiving the correct speeds. However, once i connected to my router again I was stuck in 10 Mb/s mode again...
View ArticleRE: Paying for preferred - only getting 9.5Mb/s
Jeez, my WAN port speed has been set 10 mbps. I'm really not sure how i never caught that. Thank you very much for your help.
View ArticlePaying for preferred - only getting 9.5Mb/s
So i recently noticed that i was paying for the cox preferred internet package, but I was only consistently getting a downstream speed of 9.5Mb/s but am still getting the advertised upstream speed of...
View ArticleRE: change password
Hello BFH, You can change your password at www.cox.com/password . Let us know if you have any issues.
View ArticleRE: DCC-ACK not received, no response to Unicast Maintenance Ranging -...
Hello Lysithea, I am seeing low signal, power adjustments, and high levels of T3's. I recommend trying to create a simple connection to see if the problem continues. If it does continue, a tech may be...
View ArticleRE: Drop in wireless connection quite often.
Hello FrancisXavier :p,That does sound odd. It may be an issue in the routing table or even an ip conflict. I recommend reseting the router back to the factory settings and then when you log in to the...
View ArticleRE: Speedtest caps at 32 mbps with Premier plan
Hello Jayfig, I have updated the service code on your account and you should be receiving the correct speeds now.
View ArticleHow did my wifi secure account get changed back to the router name?
We went in to reconnect our wireless devices and found that our secure information is not there. We reset our modem and router and found that our linksys was no longer password protected. What happened...
View ArticleRE: How did my wifi secure account get changed back to the router name?
Hello Changed Wifi Identity, The router will change back to default settings if the reset button was pressed (this is a small usually red button located on either the back or the bottom of the router)...
View ArticleRE: Connection suddenly drops
Hello JJDv6, I want to assist you with your internet connectivity issues. I am seeing that the signal levels and noise to the modem is excellent. You have the most recent approved firmware on the...
View ArticleRE: Connection Issues
Hello Zanther, Does this happen with any wired connections? If you have not tried to replicate the issue with a wired connection, please give it a try and let us know the results. You may also want to...
View ArticleConnection Issues
The last 2-3 days I've had really bad connection issues. I'm unable to run a online game, and use a second program(Chrome/Skype so on) without the game disconnecting, this also works with chrome and...
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