RE: View / Pay Bill option not working
James,We have recieved notification that your issues have been resolved. Can you please log in to confirm this and let us know if everything is ok?
View ArticleView / Pay Bill option not working
Hi,I'm not able to use the tabs view bill, view recent activity and pay bill under My Account tab in the cox website. Whenever I try any of these three I get the error message "Oops! We can't find that...
View ArticleRE: Anyone else having issues with sending e-mails this evening?
I had the same problem sending mail on the same date at about the same time. I run Windows 7 (64 bit) and Windows Live Mail on a desktop PC. I then logged on to my Vista (32 bit) laptop which uses...
View ArticleCox Premier HSI
I have Cox Premier HSI. I got another internet modem, Motorola DOCSIS 3.0 modem, because I was told that my old modem would not handle the new higher speeds. I'm getting 30-33 mbps. When it should be...
View ArticleAnyone else having issues with sending e-mails this evening?
I have not changed any settings and the last e-mail I sent was last Saturday but tonight is different.I have settings correct... pop.cox.net, smtp.cox.net, 25 - unsecured, etc.... I even turned off my...
View ArticleRE: Anyone else having issues with sending e-mails this evening?
I have had a problem receiving email since Friday evening. It just continues to load on my windows mail. I can get it if I go to my kindle or iphone but not on my laptop. No replies from Cox support yet.
View ArticleUpgraded to Premier service but still getting preferred speeds
Hello and thank you for reading.I upgraded to Cox Premier from preferred yesterday 7/19. However, I am still getting preferred speeds.After the Premier upgrade I am receiving the same 25 Mbps down...
View ArticleRE: Is cox Internet down this morning?
The modem associated with your forum info is online with no recent missed check-ins, and I'm not finding any outage notifications for your area. Are you still having an issue?
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RE: Upgraded to Premier service but still getting preferred speeds
Thank you so much! It's working much better now! Appreciate you updating the firmware as well. I don't think that's been done since 2010!thx again
View ArticleRE: Frequent Disconnections
I have had Cox Internet since March of this year.I have a Motorola Surfboard SBG6580 and have had the exact same problem as the initial poster here.Basically we mainly notice it when watching streaming...
View ArticleInternet disconnects, modem resets
Hello,I've had Cox Premium cable internet at my current location since November of 2012. I have not had any issues until the last two weeks, when my connection started dropping throughout the...
View ArticleRE: Internet disconnects, modem resets
Update:After talking with a tech and running a firmware upgrade, we decided that a modem replacement was the best course of action. The SB5101 was not reporting back to your systems at all: I had 5...
View ArticleRE: YouTube problems
Fair enough, so if I use another browser, are my chances better, or is that also irrelevant ?
View ArticleRE: Dropped connection on Windows8 only.... ??
Hi j512002,I have been researching the issue and you're not alone with Windows 8 having wireless connection issues. What type of router do you have? I would recommend a firmware update for the router...
View ArticleDropped connection on Windows8 only.... ??
Help, please! I've had Cox for almost 3 years now and no connectivity problems until I started using a laptop with Windows8... now I am regularly kicked off, sometimes every few hours and sometimes...
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Dropped Modem/Internet Connections
My modem (Motorola SB6141) seems to be losing its connection at least once every 24-48 hours for the past week. I've seen similar posts recently and don't know if this is a Cox issue or something on...
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