RE: Extremely slow speeds < 4Mbps
What happened during the troublecall? What did the technician say?
View ArticleRE: Premier Speeds
Recently upgraded to a 3.0 modem. I am a premier customer getting speeds around 15-25 Mbps. Can I please have my service codes checked.
View ArticlePremier Speeds
I have been a premier customer for some time now. I have consistently only had 15-25 Mbps up and down. This weekend I upgraded from an old DOCSIS 1 to the Netgear CG3000D from Cox. I had to pay for...
View ArticleI have not received any email since Nov 28th. We should be getting 6-8 emails...
Se the subject questiion.
View ArticleRE: I have not received any email since Nov 28th. We should be getting 6-8...
How are you checking your email?Have you tried sending yourself a test email?
View ArticleRE: Download speed consistently slower than upload speed
Yes, signal levels from the modem would help.Latency looks high. Try this test? If latency is high overall I will reply with commands to trace.
View ArticleDownload speed consistently slower than upload speed
I have been getting download speeds about two thirds of my upload speeds recently.I thought it might be due to an old out of date modem i had, so I updated the modem to the new-ish motorola...
View ArticleRE: Motorola SB6141 questions
1. Yes. The SB6141 is a standalone modem with no firewall or routing features. Nothing that would block that router, or any router, from connecting. With that said, there is some basic troubleshooting...
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RE: Upgraded to DOCSIS 3.0 w/ Premier but no speed increase
::Ding:: So which moderator will be nice enough for a service change to fix his config file?This is becoming a very common problem. Hehe
View ArticleUpgraded to DOCSIS 3.0 w/ Premier but no speed increase
Hi there, I've been a premier subscriber for a while now and recently (last week) upgraded my cable modem to a DOCSIS 3.0 modem. Unfortunately, I have not been able to access the 50 Mbps download...
View ArticleRE: Download speed consistently slower than upload speed
Signal levels look good. Upstream is kind of high, but I don't think that's actually causing your issue.Wonder if the router part of the gateway is slowing something down. Or it could be a PC issue. Do...
View ArticleRE: Installation charge
I guess it depends on what your upgrading. If your upgrading to ultimate, that requires a professional installation. If your just upgrading to anything below ultimate I think there is just a 5-10$...
View ArticleInstallation charge
I already have Internet service, but thinking of upgrading. Why do I have to pay installation charges again?
View ArticleHigh latency (MS) while playing World of Warcraft
Hello, for about a month now, I'm experiencing very high latency while playing World of Warcraft. I've asked Blizzard about this, and they are saying to contact your ISP about it. This has happened...
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RE: High latency (MS) while playing World of Warcraft
""As I mentioned previously, the issue appears in your pathping after you've left the Cox network but before you reach the game server. Your ISP would need to forward the information down along the...
View ArticleRE: Motorola SB6141 questions
Thanks, yes I plan to buy the modem from a retailer, white model. It wasn't clear if Cox will only update modems they provide, and I don't want to be locked out from future firmware updates.
View ArticleMotorola SB6141 questions
I'm considering upgrading my ancient modem to a Motorola SB6141, in order to take advantage of the latest speed increases and perhaps in the future upgrade to the Ultimate Tier. My questions:1. Does...
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RE: Motorola SB6141 questions
Probably this one?Good modem, good price. Good to pull the trigger.
View ArticleRE: Premiere internet getting 2mb download....
1. What are signal levels of modem? You can find these at 192.168.100.12. What model modem and router do you have?3. What is the context of the tests? Are you connecting direct to the modem? Wireless?
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RE: Premiere internet getting 2mb download....
Signal info is below.modem is motorola RGI6120. router is a dlink. have tried direct connecting and still having the issues without the router involved. and it is a wired connection between...
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